JS
Jana S
1 reviews | Active since Sept 2014
05 Mar 2025, 09:05
Very Poor Service – Faulty Dishwasher.
Very Poor Service – Faulty Dishwasher. We reported our faulty dishwasher on 17th Feb 2025. Technician come out 22nd Feb. 2 days later the Dishwasher started again, with issues. It was reported again on the 26th of Feb. From this date nobody is taking any responsibility to sort this matter out. Tickets have been closed without any explanation as to why. No communication whatsoever. I have been phoning every day from Monday with empty promises of getting back to me the same day. If this matter is not sorted out today, Teljoy must collect their faulty dishwasher and credit back my money for the past 6/7 months. Very disappointed in the services and the ********* behavior.
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Replies (5)0
Replies (5)
Teljoy's replyOfficial
05 Mar 2025, 11:03Hello Jana
We sincerely apologize for the ongoing issues with your dishwasher and for the frustration caused by the delays and lack of communication. This is not the level of service we strive to provide, and we regret the inconvenience you have experienced.
We have escalated your case as a priority, and a representative will be in touch today to resolve this matter. If the issue is not resolved to your satisfaction, we will discuss the next steps, including a possible collection and credit review.
Thank you for your patience, and we appreciate the opportunity to make things right.
We sincerely apologize for the ongoing issues with your dishwasher and for the frustration caused by the delays and lack of communication. This is not the level of service we strive to provide, and we regret the inconvenience you have experienced.
We have escalated your case as a priority, and a representative will be in touch today to resolve this matter. If the issue is not resolved to your satisfaction, we will discuss the next steps, including a possible collection and credit review.
Thank you for your patience, and we appreciate the opportunity to make things right.
Teljoy's reply05 Mar 2025, 11:03
Official
Hello Jana
We sincerely apologize for the ongoing issues with your dishwasher and for the frustration caused by the delays and lack of communication. This is not the level of service we strive to provide, and we regret the inconvenience you have experienced.
We have escalated your case as a priority, and a representative will be in touch today to resolve this matter. If the issue is not resolved to your satisfaction, we will discuss the next steps, including a possible collection and credit review.
Thank you for your patience, and we appreciate the opportunity to make things right.
We sincerely apologize for the ongoing issues with your dishwasher and for the frustration caused by the delays and lack of communication. This is not the level of service we strive to provide, and we regret the inconvenience you have experienced.
We have escalated your case as a priority, and a representative will be in touch today to resolve this matter. If the issue is not resolved to your satisfaction, we will discuss the next steps, including a possible collection and credit review.
Thank you for your patience, and we appreciate the opportunity to make things right.
JS
Jana S's updateReviewer Update
05 Mar 2025, 19:11Thank you for the replay but can someone please explain to me, why the ticket/issue was closed ONCE AGAIN without any communication.
05/03/2025 @ 15:49
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
Nobody from Hisense phoned me today, no one has come out to have a look at the Dishwasher and no repairs was done.
05/03/2025 @ 15:49
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
Nobody from Hisense phoned me today, no one has come out to have a look at the Dishwasher and no repairs was done.
JS
Jana S's update05 Mar 2025, 19:11
Reviewer Update
Thank you for the replay but can someone please explain to me, why the ticket/issue was closed ONCE AGAIN without any communication.
05/03/2025 @ 15:49
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
Nobody from Hisense phoned me today, no one has come out to have a look at the Dishwasher and no repairs was done.
05/03/2025 @ 15:49
Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
Nobody from Hisense phoned me today, no one has come out to have a look at the Dishwasher and no repairs was done.
Teljoy's replyOfficial
06 Mar 2025, 07:41Hello Jana
We sincerely apologize for the lack of communication regarding your repair request. We understand your frustration and will immediately escalate this matter to the relevant team to ensure it is addressed properly.
Please rest assured that we will investigate why the ticket was closed without resolution and provide you with an update as soon as possible.
We sincerely apologize for the lack of communication regarding your repair request. We understand your frustration and will immediately escalate this matter to the relevant team to ensure it is addressed properly.
Please rest assured that we will investigate why the ticket was closed without resolution and provide you with an update as soon as possible.
Teljoy's reply06 Mar 2025, 07:41
Official
Hello Jana
We sincerely apologize for the lack of communication regarding your repair request. We understand your frustration and will immediately escalate this matter to the relevant team to ensure it is addressed properly.
Please rest assured that we will investigate why the ticket was closed without resolution and provide you with an update as soon as possible.
We sincerely apologize for the lack of communication regarding your repair request. We understand your frustration and will immediately escalate this matter to the relevant team to ensure it is addressed properly.
Please rest assured that we will investigate why the ticket was closed without resolution and provide you with an update as soon as possible.
JS
Jana S's updateReviewer Update
07 Mar 2025, 09:57 Please with all due respect, please stop apologizing going forward, it is not working anymore. Still no communication, still no feedback to me on what is happening and the way forward. Please provide me with a full breakdown from your side in writing what has Teljoy done to resolve this problem. Why I am not getting calls, I also want proof of all the calls that was made to me apparently, mails or any communication to Hisense of all the escalations. I want feedback on why 2 of the ticket numbers been closed off “repairs completed” when no one come out to do any repairs. I also need the your Head of Department Name and mail address please.
JS
Jana S's update07 Mar 2025, 09:57
Reviewer Update
Please with all due respect, please stop apologizing going forward, it is not working anymore. Still no communication, still no feedback to me on what is happening and the way forward. Please provide me with a full breakdown from your side in writing what has Teljoy done to resolve this problem. Why I am not getting calls, I also want proof of all the calls that was made to me apparently, mails or any communication to Hisense of all the escalations. I want feedback on why 2 of the ticket numbers been closed off “repairs completed” when no one come out to do any repairs. I also need the your Head of Department Name and mail address please.
Teljoy's replyOfficial
07 Mar 2025, 15:55Hello Jana
We acknowledge your concerns and appreciate your patience. Your request has been attended to by Mahlomola from our technical team, who has been working on resolving the issue.
We acknowledge your concerns and appreciate your patience. Your request has been attended to by Mahlomola from our technical team, who has been working on resolving the issue.
Teljoy's reply07 Mar 2025, 15:55
Official
Hello Jana
We acknowledge your concerns and appreciate your patience. Your request has been attended to by Mahlomola from our technical team, who has been working on resolving the issue.
We acknowledge your concerns and appreciate your patience. Your request has been attended to by Mahlomola from our technical team, who has been working on resolving the issue.