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Armand N
1 reviews | Active since May 2023
13 May 2023, 16:20
Very disappointing service and no empathy for their clients.
We had purchased a fridge through Teljoy, and have been paying insurance on the fridge for well over 7 years. Now that we need the fridge repaired we were passed on to some random repair guy. This guy have not been keeping to his appointments and now we have been stuck without a fridge for about a week. He promised to come out on the Saturday and then changed his mind again. Now it's Saturday afternoon we have been stuck and we are desperate. Repair guy not answering his calls. And Teljoy simply can't care one bit, they just passing the buck.
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Replies (5)0
Replies (5)
Teljoy's replyOfficial
15 May 2023, 08:39Hello Armand, we're truly sorry to hear about your experience, we will look into this with our team and they will be in touch soon
Teljoy's reply15 May 2023, 08:39
Official
Hello Armand, we're truly sorry to hear about your experience, we will look into this with our team and they will be in touch soon
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Armand N's updateReviewer Update
15 May 2023, 12:30I have been on the phone since 8:00 this morning, and trying to have it resolved via your Facebook page. I have had the repair guy arrive this morning only to tell me he can only asses the fridge in 2 days. As I am typing this I am trying to get hold of your customer service team. I was told Kaylan will call me back, and that was an hour ago. Clearly customer satisfaction and support is not important to Teljoy.
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Armand N's update15 May 2023, 12:30
Reviewer Update
I have been on the phone since 8:00 this morning, and trying to have it resolved via your Facebook page. I have had the repair guy arrive this morning only to tell me he can only asses the fridge in 2 days. As I am typing this I am trying to get hold of your customer service team. I was told Kaylan will call me back, and that was an hour ago. Clearly customer satisfaction and support is not important to Teljoy.
Teljoy's replyOfficial
15 May 2023, 13:19Our technical team has made contact with the account holder and provided her with feedback.
Teljoy's reply15 May 2023, 13:19
Official
Our technical team has made contact with the account holder and provided her with feedback.
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Armand N's updateReviewer Update
15 May 2023, 13:34Contact made does not resolve the issue we have been dealing with for a week now. I need it resolved, and up to now I have not been contacted by anyone from Teljoy. Even though my number has been given to Kaylee. And trying to get hold of Kaylee is practically impossible. I will keep corresponding on Hallo Peter as this seems to be the only type of communication I can get from Kaylee or Teljoy.
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Armand N's update15 May 2023, 13:34
Reviewer Update
Contact made does not resolve the issue we have been dealing with for a week now. I need it resolved, and up to now I have not been contacted by anyone from Teljoy. Even though my number has been given to Kaylee. And trying to get hold of Kaylee is practically impossible. I will keep corresponding on Hallo Peter as this seems to be the only type of communication I can get from Kaylee or Teljoy.
Teljoy's replyOfficial
18 May 2023, 07:49Our technical team has made contact with the account holder and provided her with feedback.
Teljoy's reply18 May 2023, 07:49
Official
Our technical team has made contact with the account holder and provided her with feedback.