CP
Chanté Prinsloo
1 reviews | Active since May 2018
14 Apr 2025, 11:17
Very disappointed with customer care
This is my last resort. Three weeks ago I logged a technical fault on my teljoy appliance. A week thereafter the technicians came for assessment. Two weeks after that they concluded that the appliance is uneconomical to repair and that it will have to be replaced. It has been a week since then and I have not received any correspondence since. I am paying for an appliance I cannot use. When sending emails I get no reply, when I phone the matter gets escalated and that is where it stays. I haven’t received a new ticket number or reference number.
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
14 Apr 2025, 11:25Hello Chante
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication you've faced. This is not the standard of service we strive to deliver, and we completely understand your frustration — especially when you're without a working appliance that you're continuing to pay for.Please rest assured that we are escalating this matter to our technical team as a priority. A consultant will reach out to you shortly with an update, including a new reference number if required.
We value you as a customer and are committed to resolving this issue as quickly as possible.
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication you've faced. This is not the standard of service we strive to deliver, and we completely understand your frustration — especially when you're without a working appliance that you're continuing to pay for.Please rest assured that we are escalating this matter to our technical team as a priority. A consultant will reach out to you shortly with an update, including a new reference number if required.
We value you as a customer and are committed to resolving this issue as quickly as possible.
Teljoy's reply14 Apr 2025, 11:25
Official
Hello Chante
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication you've faced. This is not the standard of service we strive to deliver, and we completely understand your frustration — especially when you're without a working appliance that you're continuing to pay for.Please rest assured that we are escalating this matter to our technical team as a priority. A consultant will reach out to you shortly with an update, including a new reference number if required.
We value you as a customer and are committed to resolving this issue as quickly as possible.
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and lack of communication you've faced. This is not the standard of service we strive to deliver, and we completely understand your frustration — especially when you're without a working appliance that you're continuing to pay for.Please rest assured that we are escalating this matter to our technical team as a priority. A consultant will reach out to you shortly with an update, including a new reference number if required.
We value you as a customer and are committed to resolving this issue as quickly as possible.
Teljoy's replyOfficial
14 Apr 2025, 13:40Hello Chante,
Our Technical team will contact you shortly
Our Technical team will contact you shortly
Teljoy's reply14 Apr 2025, 13:40
Official
Hello Chante,
Our Technical team will contact you shortly
Our Technical team will contact you shortly
CP
Chanté Prinsloo's updateReviewer Update
17 Apr 2025, 17:57I have just received my replacement unit for my washing machine. The packaging was damaged and upon opening the product is damaged as well. To my knowledge I was not made aware of the fact that I will be receiving a second hand product seeing as I pay almost R800 a month.
The product was not thoroughly cleaned. Mould inside the dispenser drawer. The dispenser drawers cover is loose, it struggles to go in and out. The bottom front right corner is cracked through. I have photos of everything.
How is this customer service replacing my appliance with a second hand one that is in such bad condition seeing as my old appliance looks almost brand new, with just a few scratches
The product was not thoroughly cleaned. Mould inside the dispenser drawer. The dispenser drawers cover is loose, it struggles to go in and out. The bottom front right corner is cracked through. I have photos of everything.
How is this customer service replacing my appliance with a second hand one that is in such bad condition seeing as my old appliance looks almost brand new, with just a few scratches
CP
Chanté Prinsloo's update17 Apr 2025, 17:57
Reviewer Update
I have just received my replacement unit for my washing machine. The packaging was damaged and upon opening the product is damaged as well. To my knowledge I was not made aware of the fact that I will be receiving a second hand product seeing as I pay almost R800 a month.
The product was not thoroughly cleaned. Mould inside the dispenser drawer. The dispenser drawers cover is loose, it struggles to go in and out. The bottom front right corner is cracked through. I have photos of everything.
How is this customer service replacing my appliance with a second hand one that is in such bad condition seeing as my old appliance looks almost brand new, with just a few scratches
The product was not thoroughly cleaned. Mould inside the dispenser drawer. The dispenser drawers cover is loose, it struggles to go in and out. The bottom front right corner is cracked through. I have photos of everything.
How is this customer service replacing my appliance with a second hand one that is in such bad condition seeing as my old appliance looks almost brand new, with just a few scratches
Teljoy's replyOfficial
22 Apr 2025, 09:39Hello Chanté,
Thank you for bringing this to our attention, and we're truly sorry for the experience you've had with your replacement unit. This is certainly not the level of service we aim to provide to our customers.
We have re-escalated the matter to the relevant team, and they will be in contact with you to assist further. Kindly allow us some time as we work on resolving this for you.
We appreciate your patience and understanding.
Thank you for bringing this to our attention, and we're truly sorry for the experience you've had with your replacement unit. This is certainly not the level of service we aim to provide to our customers.
We have re-escalated the matter to the relevant team, and they will be in contact with you to assist further. Kindly allow us some time as we work on resolving this for you.
We appreciate your patience and understanding.
Teljoy's reply22 Apr 2025, 09:39
Official
Hello Chanté,
Thank you for bringing this to our attention, and we're truly sorry for the experience you've had with your replacement unit. This is certainly not the level of service we aim to provide to our customers.
We have re-escalated the matter to the relevant team, and they will be in contact with you to assist further. Kindly allow us some time as we work on resolving this for you.
We appreciate your patience and understanding.
Thank you for bringing this to our attention, and we're truly sorry for the experience you've had with your replacement unit. This is certainly not the level of service we aim to provide to our customers.
We have re-escalated the matter to the relevant team, and they will be in contact with you to assist further. Kindly allow us some time as we work on resolving this for you.
We appreciate your patience and understanding.