MvdM
Marshall van der Merwe
1 reviews | Active since Jan 2020
27 Aug 2025, 13:54
Very Disappointed
I'm renting a microwave from Teljoy and it just stop heating the food. I logged a call almost 2 weeks ago and still waiting for the collection of the faulty microwave but still nothing. I was even promised a loan microwave until this one is fixed. I've been calling everyday and the technical team is also useless. Very disappointed in the level of service I'm getting from Teljoy.
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
27 Aug 2025, 13:59Thank you for bringing this matter to our attention.
We acknowledge the inconvenience you've experienced regarding the delayed collection of your faulty microwave and the unfulfilled promise of a loan unit. This is not the level of service we strive to deliver, and your frustration is completely understandable.
Your feedback has been escalated to the relevant departments, and we are prioritizing your case. A representative from our technical team will be in contact with you shortly to confirm a firm collection date and arrange for the delivery of a temporary replacement unit, as initially promised.
We acknowledge the inconvenience you've experienced regarding the delayed collection of your faulty microwave and the unfulfilled promise of a loan unit. This is not the level of service we strive to deliver, and your frustration is completely understandable.
Your feedback has been escalated to the relevant departments, and we are prioritizing your case. A representative from our technical team will be in contact with you shortly to confirm a firm collection date and arrange for the delivery of a temporary replacement unit, as initially promised.
Teljoy's reply27 Aug 2025, 13:59
Official
Thank you for bringing this matter to our attention.
We acknowledge the inconvenience you've experienced regarding the delayed collection of your faulty microwave and the unfulfilled promise of a loan unit. This is not the level of service we strive to deliver, and your frustration is completely understandable.
Your feedback has been escalated to the relevant departments, and we are prioritizing your case. A representative from our technical team will be in contact with you shortly to confirm a firm collection date and arrange for the delivery of a temporary replacement unit, as initially promised.
We acknowledge the inconvenience you've experienced regarding the delayed collection of your faulty microwave and the unfulfilled promise of a loan unit. This is not the level of service we strive to deliver, and your frustration is completely understandable.
Your feedback has been escalated to the relevant departments, and we are prioritizing your case. A representative from our technical team will be in contact with you shortly to confirm a firm collection date and arrange for the delivery of a temporary replacement unit, as initially promised.