Very bad Teljoy Tech support team

Teljoy's tech support is just awful, nobody ever calls you back about your repair. I waited almost a month (3 days short of it). I called on March 13, 2026, to tell Teljoy's tech team about my broken washing machine, and they sent someone (BATTS Repair) to check it out. They figured out it was a bad door switch. After that, I heard nothing. I kept calling Teljoy every day, trying to get my call escalated to the technical team manager, Retha. But she never calls back and just delegates the call to agents who call me back with no real help. Then there's this agent, Duduzile, I've been emailing since Wednesday. She's been ghosting me and lying about calling back. The only time she calls me back is when I escalate her through the social media team's email, but then it's just empty promises again. Yesterday, BATTS repair finally fixed my washing machine, and I immediately emailed Duduzile. She only rep**** to my second email after I copied the social media team. She said she'd call me back before 5 pm yesterday, then at 4:45 pm, she emailed me saying she called but the phone just rang. In her email, she showed a number she called that was totally different from mine. She gave me someone else's phone number, which is a big problem and a information disclosure. I'm still waiting for her call today, the one she said she'd make early this morning.