1 reviews | Active since Sept 2018
Very bad service from teljoy
Teljoy is the worst company you can make use of. I have been renting my washing machine from them for the past two years.I need to upgrade my washing machine and keep asking teljoy to contact me to help me with the upgrade of my washing machine.I don't get any reply or feedback from them.I also asked teljoy I need to service my washing machine since I had it for two years but with no response from them or they telling me that it's not part of my contract to get my washing machine serviced. This is the worst customer service from teljoy I have ever experienced.The manager also keep telling me that this matter wil be dealt with,but it's already a year and still no progress have been made.People must think twice before they rent from teljoy,because they don't keep their promises and they don't follow thru with their customers.
We understand how frustrating it must be to have repeatedly asked for assistance over such a long period and not receive the feedback or follow-through you were promised. This is certainly not the level of customer service we aim to provide, and we apologies for the inconvenience and disappointment caused.
We would like the opportunity to investigate your account and ensure that your concerns are properly addressed, including your upgrade request and the servicing of your washing machine This escalate this matter to the relevant team and provide you with a proper update.
Thank you for bringing this to our attention. We sincerely apologies for the experience you have had and hope we can work towards resolving this for you.
We understand how frustrating it must be to have repeatedly asked for assistance over such a long period and not receive the feedback or follow-through you were promised. This is certainly not the level of customer service we aim to provide, and we apologies for the inconvenience and disappointment caused.
We would like the opportunity to investigate your account and ensure that your concerns are properly addressed, including your upgrade request and the servicing of your washing machine This escalate this matter to the relevant team and provide you with a proper update.
Thank you for bringing this to our attention. We sincerely apologies for the experience you have had and hope we can work towards resolving this for you.