Very bad service from teljoy

After two weeks of complaining about my washing machine,teljoy eventually respond and said they wil send out a technician to have my washing machine checked out.The following day the technician came to have a look at it,and I being told by the technician that he can't fix my washing machine due to the inlet pipe being extended by me.I explained to teljoy that I did not extend the water inlet pipe,I had to cut of a piece of the pipe due to a split in the inlet pipe that formed of all the wear and tear.I was emailed and not even phoned by the manager informing me,that they are not going to fix my machine it wil be for my own costs.According to the rent to own contract I have with teljoy All repairs and services are included in my contract and I don't need to pay for any repairs or services.Another two weeks later and teljoy stated that they try to call me to send out another technician.Up to now no technician ever came out.Customers please be very very careful when renting something from teljoy.You wil regret it in the long run.They don't keep to their part of the contract and at the end you need to fix your appliance by yourself and for your own costs.