1 reviews | Active since Dec 2016
Very bad and disappointing service received from Teljoy ***
Terrible service received from Teljoy Care Crew. Ticket raised 08/05/2025 ID 445175 to request assistance with faulty tv Hisense 70" Smart Ultra HD LED. Master Care Team came out to inspect the unit and promised to return the next day to repair my unit on site. MCT has a reputation of swopping parts from one unit to repair another so I didn't trust them to take the tv to their workshop. I insisted on Teljoy technicians themselves to collect and repair my faulty unit. Despite numerous emails, phones calls etc. I have still not received the repaired unit they eventually collected in July 2025. Technical Care Team, repeatedly promise to deliver and then don't pitch. No updates provided via SMS or Email. The premium I pay towards maintenance is an absolute waste. I've been a customer of Teljoy since 1998 and have rarely or ever requested assistance. This will also be the last time I ever enter into any agreement with Teljoy.
Thank you for reaching out and for bringing this to our attention. First and foremost, please accept our sincere apologies for the frustration and inconvenience caused — especially given your longstanding relationship with us since 1998. This is certainly not the standard of service we aim to deliver.
We’ve escalated your case with urgent priority to our Technical Management Team and will ensure that your concerns regarding Ticket ID 445175 are addressed immediately. We understand how important your time and trust are, and we deeply regret the delays and lack of communication.
Our team will be in touch shortly with a proper update and resolution. Thank you for your patience and for giving us the opportunity to make this right.
Thank you for reaching out and for bringing this to our attention. First and foremost, please accept our sincere apologies for the frustration and inconvenience caused — especially given your longstanding relationship with us since 1998. This is certainly not the standard of service we aim to deliver.
We’ve escalated your case with urgent priority to our Technical Management Team and will ensure that your concerns regarding Ticket ID 445175 are addressed immediately. We understand how important your time and trust are, and we deeply regret the delays and lack of communication.
Our team will be in touch shortly with a proper update and resolution. Thank you for your patience and for giving us the opportunity to make this right.