Utterly SHOCKING service - 3 months for a replacement unit

In a follow up to my replacement unit (which is now ongoing for 3 months now), I was informed by Katie that they had (after months of me waiting for a replacement unit for my TV) found a suitable option. Of course I was happy enough to just go for it considering how long the issue has gone on for. Katie called me on Friday 23 October to inform me. On the phone, I mentioned to her that I am willing to take the device but that she should confirm the model number, so that I know I won't be taking on a model that's older than the one I exchanged. Katie never got back to me. I then called back on Friday 30 October, only for the Atheana to tell me that the TV they had found was given to someone else. This ENTIRE process has become THOROUGHLY annoying. It would have taken a simple phone call for Katie to call the warehouse to check the model number, so why did I need to follow up again!? I have now been without a TV for 3 months now, and at this point Teljoy shouldn't make someone wait THIS long for a replacement unit.