MV
Marius V
1 reviews | Active since Jun 2013
30 Aug 2024, 12:12
Utterly Poor Customer Service from Teljoy!!
It has been 4 years after I paid my account in full, and I still did not receive a paid-up letter. Is this the kind of service Teljoy is providing?? If so, then the CEO must have a look again at the company's policies and people that work for Teljoy!!
I want my paid up letter, dated back to 2020, as per my proof of payment forwarded to me before the end of business today or I will be forced to take this matter further.
This is utterly POOR service!!
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Teljoy's replyOfficial
30 Aug 2024, 12:45Hello Marius
We apologize for the inconvenience and frustration caused by this situation. Your concern is important to us, and we are committed to resolving it promptly.
Please rest assured that we will investigate the matter and ensure that your paid-up letter, dated back to twenty twenty as per your proof of payment, is issued to you as soon as possible. If there are any updates or further action required from our side, we will contact you directly.
Thank you for your patience and understanding.
We apologize for the inconvenience and frustration caused by this situation. Your concern is important to us, and we are committed to resolving it promptly.
Please rest assured that we will investigate the matter and ensure that your paid-up letter, dated back to twenty twenty as per your proof of payment, is issued to you as soon as possible. If there are any updates or further action required from our side, we will contact you directly.
Thank you for your patience and understanding.
Teljoy's reply30 Aug 2024, 12:45
Official
Hello Marius
We apologize for the inconvenience and frustration caused by this situation. Your concern is important to us, and we are committed to resolving it promptly.
Please rest assured that we will investigate the matter and ensure that your paid-up letter, dated back to twenty twenty as per your proof of payment, is issued to you as soon as possible. If there are any updates or further action required from our side, we will contact you directly.
Thank you for your patience and understanding.
We apologize for the inconvenience and frustration caused by this situation. Your concern is important to us, and we are committed to resolving it promptly.
Please rest assured that we will investigate the matter and ensure that your paid-up letter, dated back to twenty twenty as per your proof of payment, is issued to you as soon as possible. If there are any updates or further action required from our side, we will contact you directly.
Thank you for your patience and understanding.