RM
Rudi M
1 reviews | Active since Dec 2024
12 Dec 2024, 12:16
Utterly ***********
Why is it so difficult for you to resolve an issue? I have asked nearly three weeks ago why two of my contracts have not been removed from my invoice, because they expired end of November. I have been promised that the customer service team would get in contact with me and up until today, still nothing! But you always want your payment on time! Can someone just sort this out already???
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Teljoy's replyOfficial
12 Dec 2024, 14:09Hello Rudi
We sincerely apologize for the delay in resolving your query. We understand your frustration and assure you that this matter is being prioritized. A customer care supervisor will contact you shortly to address the issue with your expired contracts and ensure your invoice is corrected. As per our terms and conditions, a 30-day written notice of termination is required. Since the notice date for your contracts was on the 1st of December, we’ll assist you promptly. Thank you for your understanding.
We sincerely apologize for the delay in resolving your query. We understand your frustration and assure you that this matter is being prioritized. A customer care supervisor will contact you shortly to address the issue with your expired contracts and ensure your invoice is corrected. As per our terms and conditions, a 30-day written notice of termination is required. Since the notice date for your contracts was on the 1st of December, we’ll assist you promptly. Thank you for your understanding.
Teljoy's reply12 Dec 2024, 14:09
Official
Hello Rudi
We sincerely apologize for the delay in resolving your query. We understand your frustration and assure you that this matter is being prioritized. A customer care supervisor will contact you shortly to address the issue with your expired contracts and ensure your invoice is corrected. As per our terms and conditions, a 30-day written notice of termination is required. Since the notice date for your contracts was on the 1st of December, we’ll assist you promptly. Thank you for your understanding.
We sincerely apologize for the delay in resolving your query. We understand your frustration and assure you that this matter is being prioritized. A customer care supervisor will contact you shortly to address the issue with your expired contracts and ensure your invoice is corrected. As per our terms and conditions, a 30-day written notice of termination is required. Since the notice date for your contracts was on the 1st of December, we’ll assist you promptly. Thank you for your understanding.