usless teljoy should be called ***** joy

Hi , please dont ever buy any products through Teljoy .. after settling my account earlier then the expiry date , a 55" UHD LED tv just goes off for no reason... when you call their call center , all you receive are empty promises . All i need is just a copy of my purchase agreement but 10 calls and 2 emails later still nothing . Not sure if they have any managers or team leaders monitoring them , when i requested to speak to a team leader or manager i was just placed on hold till my airtime cuts... i dont want to buy anything guys , all i want is just my contract so i can follow up with hisense directly , but it looks like teljoy is waiting for the time to pass and when its out of warranty then send the contract. i dont understand how a big company like this cant have their customers details on record and contracts available .. i have spoken to numerous consultants but still no feedback.. i have spoke to : Andile , navern , PORTIA or vernon and not sure who else .. please can a team leader or manager check the notes on the the account in question and provide me with feedback on the useless thing they call service . clearly Selina Dube does not know what is a contract and what is a paid up letter.

please could i have urgent feedback on this matter