Useless repair department and even worse 3rd party repair shop

Useless repair support on a 55" Skyworth TV, I've been in communication with Teljoy multiple times over a period of 3-4 months with an issue on the panel of the TV and replacement of broken TV remote, photo proof was sent where one can see problem on the panels. One needs to call in to enquire when there will be any attept to pick up the applicance for repair. Eventually the TV was picked up, sat at the repair place for about 2 weeks and then stated nothing was wrong, best yet, TV panel was returned scratched!! After calling in again I was notified to send photos of the scratches, then waiting again 2 weeks I called in and was told the issue was escalated to management. Left it at that. On the 28th of September I get a random mail stating that the call for the repair will be closed, with no communication about the still problematic TV panel, atleast they will notified me that a call will be logged for the replacement of the remote and guess what??? It's now the 12th October and nowhere any communication regarding the remote. I will never again use Teljoy again in the future.