1 reviews | Active since Feb 2024
Useless customer service
Hi
My problem lies with your after service and your customer service they are beyond useless i got a invoice few weeks ago after i did buy my ps5 now pro rata wants to charge me for a month and 2days where after the law they suppose to charge me for the 3 days before the month end like they are suppose to now they want me to pay more then 700 twice when i asked about this 3weeks ago nothing .Acknowledgement - ID 293501 and then i send them a email again where i have cc everyone from teljoy that was a week ago and still nothing i have never ever seen customer service like this never in my life here is my secont id ref and stil nothing ID 298398 its going for a month now i have been doing customers service for years this better be sorted out i wil not pay the ps5 and a amount more then the ps5 amount just because people can't do there job correctly
Thank you for bringing this matter to our attention, Regarding your reference numbers, ID 293501 and ID 298398, we acknowledge the oversight and delay in responding to your emails. Please rest assured that our team is now actively working on rectifying this issue. We aim to provide a resolution as quickly as possible to ensure that you are not unfairly charged. We will have a dedicated representative contact you directly to discuss your case, provide a detailed explanation of the adjustments made, and ensure that your billing is corrected.
Thank you for bringing this matter to our attention, Regarding your reference numbers, ID 293501 and ID 298398, we acknowledge the oversight and delay in responding to your emails. Please rest assured that our team is now actively working on rectifying this issue. We aim to provide a resolution as quickly as possible to ensure that you are not unfairly charged. We will have a dedicated representative contact you directly to discuss your case, provide a detailed explanation of the adjustments made, and ensure that your billing is corrected.
Well i really hope so because if month en comes and they try to deduct money that is not theres we going to have a problem and they always say they wil phone me back but stil did not get a email phone call or anything just an sms saying what i owe them thats wrong i got my ps5 on the 29th so they can only charge me pro rata for 30 and 31st not a month and two days somewhere somebody is doing *******ion
Well i really hope so because if month en comes and they try to deduct money that is not theres we going to have a problem and they always say they wil phone me back but stil did not get a email phone call or anything just an sms saying what i owe them thats wrong i got my ps5 on the 29th so they can only charge me pro rata for 30 and 31st not a month and two days somewhere somebody is doing *******ion
We will have a dedicated representative contact you directly to discuss your account, provide a detailed explanation of the adjustments made, and ensure that all outstanding issues are addressed to your satisfaction.
We will have a dedicated representative contact you directly to discuss your account, provide a detailed explanation of the adjustments made, and ensure that all outstanding issues are addressed to your satisfaction.