CL
Calvin L
1 reviews | Active since Jun 2024
09 Jun 2025, 16:06
Useless bunch of con artists
Useless bunch of con artists
My grandmother passed away two months ago, and I want to cancel her contract. I've filled in their website contact form twice now, asked them to contact me via WhatsApp multiple times, and sent them multiple emails.
They don't respond to any emails and will call and immediately hang up on you before you can even answer. But then come end of the month, they send you WhatsApp after WhatsApp, Email after Email, about your account being behind, threatening to repossess appliances that have long since been paid off.
Contacted: ***, ***, ***, ***, ***
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Replies (1)
Teljoy's replyOfficial
09 Jun 2025, 16:17Hello Calvin
We are truly sorry to hear about the passing of your grandmother — please accept our heartfelt condolences to you and your family during this difficult time.
We also want to sincerely apologize for the lack of response and the frustration you've experienced in trying to cancel her contract. This is absolutely not the level of service we aim to provide, and your concerns are being taken seriously.
Please rest assured that we will:
-Immediately escalate this matter to the relevant department
-Investigate why your emails and cancellation requests were not handled properly
-Ensure all contact attempts are reviewed, and the appropriate action is taken to resolve this
We understand your frustration and will prioritise resolving this matter with compassion and urgency.
We are truly sorry to hear about the passing of your grandmother — please accept our heartfelt condolences to you and your family during this difficult time.
We also want to sincerely apologize for the lack of response and the frustration you've experienced in trying to cancel her contract. This is absolutely not the level of service we aim to provide, and your concerns are being taken seriously.
Please rest assured that we will:
-Immediately escalate this matter to the relevant department
-Investigate why your emails and cancellation requests were not handled properly
-Ensure all contact attempts are reviewed, and the appropriate action is taken to resolve this
We understand your frustration and will prioritise resolving this matter with compassion and urgency.
Teljoy's reply09 Jun 2025, 16:17
Official
Hello Calvin
We are truly sorry to hear about the passing of your grandmother — please accept our heartfelt condolences to you and your family during this difficult time.
We also want to sincerely apologize for the lack of response and the frustration you've experienced in trying to cancel her contract. This is absolutely not the level of service we aim to provide, and your concerns are being taken seriously.
Please rest assured that we will:
-Immediately escalate this matter to the relevant department
-Investigate why your emails and cancellation requests were not handled properly
-Ensure all contact attempts are reviewed, and the appropriate action is taken to resolve this
We understand your frustration and will prioritise resolving this matter with compassion and urgency.
We are truly sorry to hear about the passing of your grandmother — please accept our heartfelt condolences to you and your family during this difficult time.
We also want to sincerely apologize for the lack of response and the frustration you've experienced in trying to cancel her contract. This is absolutely not the level of service we aim to provide, and your concerns are being taken seriously.
Please rest assured that we will:
-Immediately escalate this matter to the relevant department
-Investigate why your emails and cancellation requests were not handled properly
-Ensure all contact attempts are reviewed, and the appropriate action is taken to resolve this
We understand your frustration and will prioritise resolving this matter with compassion and urgency.