Useless and retarded staff

Tried to get a TV from you guys. Did the application and it said pre-approved, then 2 days later I get an email asking for the supporting documents? I submitted all the documents last week Tuesday to the email address stipulated in the email. I have since then been called, emailed, and received texts demanding the documents which I have sent twice since then. How can you be so useless that far sending all the information 3 times you still harass me daily demanding the documents