1 reviews | Active since May 2024
Urgent: Ongoing Issue with Faulty Washing Machine and Lack of Support
I have been a loyal and very happy customer with Teljoy for almost three years. However, I am extremely disappointed with the service I’ve received regarding the repair of my washing machine.
The machine, which I am currently renting through Teljoy, broke over the weekend. I immediately contacted your offices on Monday morning, 5 May, to report the issue. Since then, I have made several phone calls, trying different options on your number, but have not been able to get through to anyone. In addition, I’ve sent multiple emails requesting a call back and some form of assistance — yet, to date, no one has made contact with me.
It’s now nearly five days without a working washing machine, forcing me to wash the entire family’s laundry by hand and hope it dries in the freezing cold. This is completely unacceptable.
I urgently need someone to call me back and assist with sorting this out. I expect a response today, please.
Firstly, thank you for being a loyal Teljoy customer over the past three years — we truly value your continued support. We are sincerely sorry to hear about the experience you’ve had with the repair of your washing machine, and we completely understand your frustration.
Firstly, thank you for being a loyal Teljoy customer over the past three years — we truly value your continued support. We are sincerely sorry to hear about the experience you’ve had with the repair of your washing machine, and we completely understand your frustration.