WP
Wayne P
1 reviews | Active since Mar 2009
26 Jan 2025, 09:37
Urgent: Immediate Resolution Required for Faulty Soundbar and Bass Unit
Dear Teljoy Team,
I am writing to express my extreme dissatisfaction with the handling of my recent service request. I reported that my soundbar and bass unit stopped working after a lightning storm and followed the instructions to send photos via email and WhatsApp.
The promised turnaround time was three days. We are now at ten days, and the issue remains unresolved. To add insult to injury, I have been billed for the full monthly payment despite the malfunctioning unit.
This is unacceptable. The standard response of referring the matter to the Technical Manager is insufficient. If this issue is not resolved within 48 hours, I will escalate this matter directly to your CEO, Jonathan Hurvitz.
Teljoy is always quick to threaten customers with collection agents for late payments, yet your company fails to provide adequate customer service in return. I hope to receive prompt assistance, as I am completely fed up with empty promises.
Regards,
Wayne
Helpful (0)
Replies (8)0
Replies (8)
Teljoy's replyOfficial
26 Jan 2025, 09:45Dear Wayne,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent service request. This is certainly not the standard of service we aim to provide, and we deeply regret the delays in addressing the issue with your soundbar and bass unit.
To ensure your query is resolved promptly, our Service Manager will contact you on Monday morning to address the matter and provide a resolution. We understand this situation's impact on you and will do everything possible to make things right.
Once again, we apologize for the delays and any inconvenience caused. We value your feedback and appreciate your patience as we work to resolve this.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent service request. This is certainly not the standard of service we aim to provide, and we deeply regret the delays in addressing the issue with your soundbar and bass unit.
To ensure your query is resolved promptly, our Service Manager will contact you on Monday morning to address the matter and provide a resolution. We understand this situation's impact on you and will do everything possible to make things right.
Once again, we apologize for the delays and any inconvenience caused. We value your feedback and appreciate your patience as we work to resolve this.
Teljoy's reply26 Jan 2025, 09:45
Official
Dear Wayne,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent service request. This is certainly not the standard of service we aim to provide, and we deeply regret the delays in addressing the issue with your soundbar and bass unit.
To ensure your query is resolved promptly, our Service Manager will contact you on Monday morning to address the matter and provide a resolution. We understand this situation's impact on you and will do everything possible to make things right.
Once again, we apologize for the delays and any inconvenience caused. We value your feedback and appreciate your patience as we work to resolve this.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent service request. This is certainly not the standard of service we aim to provide, and we deeply regret the delays in addressing the issue with your soundbar and bass unit.
To ensure your query is resolved promptly, our Service Manager will contact you on Monday morning to address the matter and provide a resolution. We understand this situation's impact on you and will do everything possible to make things right.
Once again, we apologize for the delays and any inconvenience caused. We value your feedback and appreciate your patience as we work to resolve this.
WP
Wayne P's updateReviewer Update
26 Jan 2025, 10:00To whom it may concern,
I am extremely irritated to receive yet another standard response filled with empty promises and no tangible results. This is complete nonsense. I demand a new unit on my doorstep by tomorrow morning at 11 o'clock.
You expect my money on time every month; therefore, I expect a working unit in return. If this issue is not resolved immediately, I will escalate this matter to your CEO.
You have been warned. I am done with your empty promises.
Regards,
Wayne
I am extremely irritated to receive yet another standard response filled with empty promises and no tangible results. This is complete nonsense. I demand a new unit on my doorstep by tomorrow morning at 11 o'clock.
You expect my money on time every month; therefore, I expect a working unit in return. If this issue is not resolved immediately, I will escalate this matter to your CEO.
You have been warned. I am done with your empty promises.
Regards,
Wayne
WP
Wayne P's update26 Jan 2025, 10:00
Reviewer Update
To whom it may concern,
I am extremely irritated to receive yet another standard response filled with empty promises and no tangible results. This is complete nonsense. I demand a new unit on my doorstep by tomorrow morning at 11 o'clock.
You expect my money on time every month; therefore, I expect a working unit in return. If this issue is not resolved immediately, I will escalate this matter to your CEO.
You have been warned. I am done with your empty promises.
Regards,
Wayne
I am extremely irritated to receive yet another standard response filled with empty promises and no tangible results. This is complete nonsense. I demand a new unit on my doorstep by tomorrow morning at 11 o'clock.
You expect my money on time every month; therefore, I expect a working unit in return. If this issue is not resolved immediately, I will escalate this matter to your CEO.
You have been warned. I am done with your empty promises.
Regards,
Wayne
Teljoy's replyOfficial
26 Jan 2025, 10:07I assure you, Mr Powell, this is not being taken lightly, and it will be given the priority and seriousness it deserves. We are not open today, that is why I cannot give you a definitive answer. I know you are frustrated, please give us one more chance to make this right.
Teljoy's reply26 Jan 2025, 10:07
Official
I assure you, Mr Powell, this is not being taken lightly, and it will be given the priority and seriousness it deserves. We are not open today, that is why I cannot give you a definitive answer. I know you are frustrated, please give us one more chance to make this right.
WP
Wayne P's updateReviewer Update
26 Jan 2025, 10:32I am beyond exasperated with the lack of urgency and competence from your end. It has now been 10 days since I reported the issue with my soundbar and bass unit, and yet, I am still without a resolution. Your repeated assurances are meaningless without action.
If I do not receive a definitive response by tomorrow morning at 9 am, I will escalate this matter to Jonathan Hurvitz and expose this incompetence. Please provide me with your email so I can CC you in and ensure everyone sees just how poorly this has been handled.
I am not messing around anymore. Ten days for a simple task is outrageous. I am a paying customer and deserve much better treatment than this.
Wayne
If I do not receive a definitive response by tomorrow morning at 9 am, I will escalate this matter to Jonathan Hurvitz and expose this incompetence. Please provide me with your email so I can CC you in and ensure everyone sees just how poorly this has been handled.
I am not messing around anymore. Ten days for a simple task is outrageous. I am a paying customer and deserve much better treatment than this.
Wayne
WP
Wayne P's update26 Jan 2025, 10:32
Reviewer Update
I am beyond exasperated with the lack of urgency and competence from your end. It has now been 10 days since I reported the issue with my soundbar and bass unit, and yet, I am still without a resolution. Your repeated assurances are meaningless without action.
If I do not receive a definitive response by tomorrow morning at 9 am, I will escalate this matter to Jonathan Hurvitz and expose this incompetence. Please provide me with your email so I can CC you in and ensure everyone sees just how poorly this has been handled.
I am not messing around anymore. Ten days for a simple task is outrageous. I am a paying customer and deserve much better treatment than this.
Wayne
If I do not receive a definitive response by tomorrow morning at 9 am, I will escalate this matter to Jonathan Hurvitz and expose this incompetence. Please provide me with your email so I can CC you in and ensure everyone sees just how poorly this has been handled.
I am not messing around anymore. Ten days for a simple task is outrageous. I am a paying customer and deserve much better treatment than this.
Wayne
WP
Wayne P's updateReviewer Update
28 Jan 2025, 14:15I am beyond frustrated with this ongoing situation. I received one phone call informing me that a new unit would be delivered, yet I have received absolutely nothing so far.
Do not think for a moment that I am going to drop everything once this issue is finally resolved. This entire process has been a nightmare, and your lack of follow-through is unacceptable.
I haven't even received an updated invoice. This needs to be sorted out immediately.
Wayne
Do not think for a moment that I am going to drop everything once this issue is finally resolved. This entire process has been a nightmare, and your lack of follow-through is unacceptable.
I haven't even received an updated invoice. This needs to be sorted out immediately.
Wayne
WP
Wayne P's update28 Jan 2025, 14:15
Reviewer Update
I am beyond frustrated with this ongoing situation. I received one phone call informing me that a new unit would be delivered, yet I have received absolutely nothing so far.
Do not think for a moment that I am going to drop everything once this issue is finally resolved. This entire process has been a nightmare, and your lack of follow-through is unacceptable.
I haven't even received an updated invoice. This needs to be sorted out immediately.
Wayne
Do not think for a moment that I am going to drop everything once this issue is finally resolved. This entire process has been a nightmare, and your lack of follow-through is unacceptable.
I haven't even received an updated invoice. This needs to be sorted out immediately.
Wayne
Teljoy's replyOfficial
28 Jan 2025, 14:23We sincerely apologise for the lack of follow-up regarding the new unit that was being arranged. I have re-escalated this matter to our Technical Leadership Team, who will contact you and assist as soon as possible.
We truly regret the frustration this has caused and appreciate your patience while we work to resolve this promptly.
We truly regret the frustration this has caused and appreciate your patience while we work to resolve this promptly.
Teljoy's reply28 Jan 2025, 14:23
Official
We sincerely apologise for the lack of follow-up regarding the new unit that was being arranged. I have re-escalated this matter to our Technical Leadership Team, who will contact you and assist as soon as possible.
We truly regret the frustration this has caused and appreciate your patience while we work to resolve this promptly.
We truly regret the frustration this has caused and appreciate your patience while we work to resolve this promptly.
WP
Wayne P's updateReviewer Update
28 Jan 2025, 19:21Dear Retha and The Teljoy Team,
I wanted to follow up on my previous correspondence where I expressed my extreme frustration with the handling of my service request. I am pleased to report that, thanks to Retha's excellent service, a significant difference has been made.
Retha came to drop off my new soundbar and bass unit. She was professional, considerate, and a friendly face during the entire process. Her efforts have truly turned this situation around for me.
She is a Real Rockstar!
Thank you, Retha, and thank you, Teljoy, for resolving this issue.
Regards,
Wayne Powell
I wanted to follow up on my previous correspondence where I expressed my extreme frustration with the handling of my service request. I am pleased to report that, thanks to Retha's excellent service, a significant difference has been made.
Retha came to drop off my new soundbar and bass unit. She was professional, considerate, and a friendly face during the entire process. Her efforts have truly turned this situation around for me.
She is a Real Rockstar!
Thank you, Retha, and thank you, Teljoy, for resolving this issue.
Regards,
Wayne Powell
WP
Wayne P's update28 Jan 2025, 19:21
Reviewer Update
Dear Retha and The Teljoy Team,
I wanted to follow up on my previous correspondence where I expressed my extreme frustration with the handling of my service request. I am pleased to report that, thanks to Retha's excellent service, a significant difference has been made.
Retha came to drop off my new soundbar and bass unit. She was professional, considerate, and a friendly face during the entire process. Her efforts have truly turned this situation around for me.
She is a Real Rockstar!
Thank you, Retha, and thank you, Teljoy, for resolving this issue.
Regards,
Wayne Powell
I wanted to follow up on my previous correspondence where I expressed my extreme frustration with the handling of my service request. I am pleased to report that, thanks to Retha's excellent service, a significant difference has been made.
Retha came to drop off my new soundbar and bass unit. She was professional, considerate, and a friendly face during the entire process. Her efforts have truly turned this situation around for me.
She is a Real Rockstar!
Thank you, Retha, and thank you, Teljoy, for resolving this issue.
Regards,
Wayne Powell
Teljoy's replyOfficial
29 Jan 2025, 08:14Hello Wayne,
Thank you for your kind words and for sharing your positive experience with Retha. We’re delighted to hear that she was able to turn the situation around and provide excellent service.
We truly appreciate your support and will be sure to share your feedback with Retha and the team. Please don’t hesitate to reach out if you ever need further assistance.
Teljoy's reply29 Jan 2025, 08:14
Official
Hello Wayne,
Thank you for your kind words and for sharing your positive experience with Retha. We’re delighted to hear that she was able to turn the situation around and provide excellent service.
We truly appreciate your support and will be sure to share your feedback with Retha and the team. Please don’t hesitate to reach out if you ever need further assistance.