PL
Peter L
1 reviews | Active since Sept 2009
20 Jan 2023, 15:05
Upset Teljoy Customer
Renting a Sony PS5 unit was just over 60 days and powered off (nothing to do with load shedding) it was courier to Midrand 12th January. Teljoy received next day and their it sits until now reason? Finance have to give a purchase copy to Sony with the playstation to effect repairs or replacement. Teljoy this is not good enough we should of had it back by now. Serious lack of leadership or working practices in this repair facility.
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Replies (3)
Teljoy's replyOfficial
20 Jan 2023, 15:55Hello Peter, we apologise for the frustration caused. We will ensure leadership is aware of this
Best regards,
Teljoy's reply20 Jan 2023, 15:55
Official
Hello Peter, we apologise for the frustration caused. We will ensure leadership is aware of this
Best regards,
PL
Peter L's updateReviewer Update
01 Feb 2023, 11:35I still do have the PS5 returned a replacement has been ready since the 24th the person from Teljoy that rep**** to my original post complaint Mr Marchell Brits who is the Service Coordinator. Can't even get communication from their Warehouse very badly run Service Dept with some stupid procedures without a care in the world to Teljoy Customers. Oh and the Monthly Debit was deducted so you pay a Month and sit without your rented device. 😒
PL
Peter L's update01 Feb 2023, 11:35
Reviewer Update
I still do have the PS5 returned a replacement has been ready since the 24th the person from Teljoy that rep**** to my original post complaint Mr Marchell Brits who is the Service Coordinator. Can't even get communication from their Warehouse very badly run Service Dept with some stupid procedures without a care in the world to Teljoy Customers. Oh and the Monthly Debit was deducted so you pay a Month and sit without your rented device. 😒
Teljoy's replyOfficial
03 Feb 2023, 11:14We sincerely apologise for the delayed feedback, one of our agents will call you back shortly with feedback.
Best regards,
Teljoy's reply03 Feb 2023, 11:14
Official
We sincerely apologise for the delayed feedback, one of our agents will call you back shortly with feedback.
Best regards,