TE
Taryn E
1 reviews | Active since Jan 2025
16 Jan 2025, 04:10
Untrue to there word
On 2 January 2025, logged a complaint about my faulty washing machine. They said they could only help from 6 January when technicians start working again. Depending on how bigger problem with machine, they would send me a loan machine to help me get by. Once machine was collected on the 7th, never got my loan machine, only when I asked when will they be bringing it, they said sorry I'm not in there district so I won't be getting one. I'm still without my machine , and no one follows up unless I try contact them all. 14 days now without my machine, we are a family of 6. Total chaos... This is why I did rent to own, for peace of mind. I'm just so disappointed.
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Teljoy's replyOfficial
16 Jan 2025, 08:10Hello Taryn
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you and your family have experienced. Your situation does not reflect the standard of service we strive to provide, and we are deeply sorry for falling short.
Our rental model is designed to offer peace of mind, and we understand how vital a washing machine is for a family of six. And we are prioritizing your case to resolve it promptly.
We will escalate this matter to the relevant teams to ensure immediate action is taken. A representative will contact you shortly to provide an update, discuss a resolution, and confirm next steps.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you and your family have experienced. Your situation does not reflect the standard of service we strive to provide, and we are deeply sorry for falling short.
Our rental model is designed to offer peace of mind, and we understand how vital a washing machine is for a family of six. And we are prioritizing your case to resolve it promptly.
We will escalate this matter to the relevant teams to ensure immediate action is taken. A representative will contact you shortly to provide an update, discuss a resolution, and confirm next steps.
Teljoy's reply16 Jan 2025, 08:10
Official
Hello Taryn
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you and your family have experienced. Your situation does not reflect the standard of service we strive to provide, and we are deeply sorry for falling short.
Our rental model is designed to offer peace of mind, and we understand how vital a washing machine is for a family of six. And we are prioritizing your case to resolve it promptly.
We will escalate this matter to the relevant teams to ensure immediate action is taken. A representative will contact you shortly to provide an update, discuss a resolution, and confirm next steps.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you and your family have experienced. Your situation does not reflect the standard of service we strive to provide, and we are deeply sorry for falling short.
Our rental model is designed to offer peace of mind, and we understand how vital a washing machine is for a family of six. And we are prioritizing your case to resolve it promptly.
We will escalate this matter to the relevant teams to ensure immediate action is taken. A representative will contact you shortly to provide an update, discuss a resolution, and confirm next steps.