Untrained Accounts Personell

Since the start of my contract with Teljoy I have had NO joy with their accounts Department.<br> When I signed an agreement with them I opted in for my payment to go off via Debit Order which happened once or twice and never again. So I do not check every month as it has gone off before and I am sure it will every month, Boy was I Wrong...... A few months down the line I get a phone call stating that my account is in arrears...... stunned by this I sign a payment plan with Jackie Mogatwe and the debit order resumes.... happy with the arrangement and debit order that goes off as planned every month I continue with my life...... just to get another call the other day to say my account is again in arrears as there is NO DEBIT ORDER. So I go and Sign ANOTHER debit order instruction with Portia Ntshotsho and since then still no debit order has gone off. So last week a lady phones and sais she wants to make arrangements with me for the arrears which I did, Email address for the lady is [Email Removed] I still do not know what her name is as nobody in that department speaks clearly, Anyway today I get a sms stating that they are going to make a case of theft against me.. ???