1 reviews | Active since Oct 2020
Unsatisfied client
Good day we bought a washing machine Defy toploader 10kg from Teljoy and had numerous problems with the machine. I am so disappointed with the way this matter has been handled it is more than 2 months now we are without a washing machine. This machine broked within the 1st year of purchased and was fixed. Then worked very well for a few months. A few months along the line we have the same problem and now the machine cannot be fixed again due to the part that is not available. So we are awaiting Defy to pick up their broken washing machine and deliver a new one. What is really irritating me about this is that we are paying for a product at the moment that we dont have and we bought the washing machine from Teljoy why must we now wait for Defy to collect the machine and bring a new 1. This is so ridiculous and unprofessional Teljoy you must deal with Defy and keep your customers happy. It is not the customers responsibility to wait for the distribution factory to make contact to them this is a matter that was supposed to be handled between Teljoy and Defy not the customer and Defy and for us this is unacceptable. I would also like to know are you guys going to pay for all the cost that we have to pay for doing our washing at a laundromat for the last 2 months.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your Defy washing machine, as well as the way this matter has been handled. We understand how upsetting it is to be without a washing machine for over two months while continuing to make payments, and we take full responsibility for ensuring a timely resolution.
We are escalating this issue directly with Defy to expedite the collection of your faulty washing machine and the delivery of a new unit. We will handle all communications with Defy to ensure the replacement is completed as soon as possible.
Our priority is to restore your trust in Teljoy by ensuring this issue is handled with the urgency it deserves. A member of our senior team will reach out to you to confirm the next steps and ensure this matter is resolved as quickly as possible.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your Defy washing machine, as well as the way this matter has been handled. We understand how upsetting it is to be without a washing machine for over two months while continuing to make payments, and we take full responsibility for ensuring a timely resolution.
We are escalating this issue directly with Defy to expedite the collection of your faulty washing machine and the delivery of a new unit. We will handle all communications with Defy to ensure the replacement is completed as soon as possible.
Our priority is to restore your trust in Teljoy by ensuring this issue is handled with the urgency it deserves. A member of our senior team will reach out to you to confirm the next steps and ensure this matter is resolved as quickly as possible.