Unsatisfactory Sales Service & Customer Service

Item: Teljoy
Rating: 1
Author: Chris H

I used to praise the service I got from Teljoy, I have been a client of theirs now for the last three years. Last week I app**** for a sale on Skyworth 55" Smart TV.

1. The online sales application verified and confirmed that I have passed the Credit Check and pre-approval. Then the online portal bombed out. 2. I then proceeded to forward all required documentation to *** to which I received a reply it has been forwarded to the Sales Consultant and they will be in touch. 3. It has now been a week of one sided communication. I still have no idea where I stand, if the sales has been approved or if it has been declined.

For this reason I am truly starting to contemplate if I should carry on being a client of Teljoy.

Helpful (0)

Replies (2)

Teljoy's replyOfficial

30 Jun 2020, 12:27

Good day Chris,

The team leader has been in contact with you to assist with your application.

Kind Regards
The Teljoy Team

Teljoy's reply30 Jun 2020, 12:27

Official

Good day Chris,

The team leader has been in contact with you to assist with your application.

Kind Regards
The Teljoy Team

Chris H's updateReviewer Update

30 Jun 2020, 16:24

My loyalty has been restored. I salute Lizanne Kruger ( Concierge Team leader and Training Officer) with in one day has my issue been attended to and resolved. Thank you so much.

Chris H's update30 Jun 2020, 16:24

Reviewer Update

My loyalty has been restored. I salute Lizanne Kruger ( Concierge Team leader and Training Officer) with in one day has my issue been attended to and resolved. Thank you so much.