Unsatisfactory Affter Sales Emergency Servixe

I have phoned, I have logged an online request for emergency assistance regarding a double door fridge that is on rent to own with service contract and no one is contacting me back. Also no where does it supply details for accredited Teljoy Service providers that May be contacted for assistance. I will now be proceeding with legal advice with regards to Teljoy being in Breach of sales and service contractual agreement.