1 reviews | Active since May 2020
Unresponsive call back from Agents - Delivery Bed
We ordered a Skyworth surround sound system and a Queen Bed Base and Set around the middle of February on-line. 3 Days later the Surround sound was delivered and we were Super Impressed. Since then we have been calling non stop to find out when our bed will be arriving, only to be told daily that the bed is on order from their supplier. The Website stipulates 14 days to process the order, it has been more than 14 days, we are still waiting for an Agent to come back to us. We are unable to phone the Warehouse that supplies the Bed, agents don't seem to understand the Urgency in this matter. If we don't receive a response by this week, what alternative do we have but to Cancel the order? All we are asking for is an estimation of the delivery date.
We are truly sorry to hear about the frustrating experience you've encountered with the delivery of your bed. It's understandably disappointing when expectations aren't met, especially when it comes to something as essential as a bed.
We completely empathize with your situation and the urgency you feel in wanting to receive an update on the status of your order.
The matter has been escalated to our Sales team to ensure that they prioritize your inquiry and provide you with a concrete estimation of the delivery date for your bed. We understand that your time and comfort are valuable, and we are committed to resolving this matter for you as swiftly as possible.
We are truly sorry to hear about the frustrating experience you've encountered with the delivery of your bed. It's understandably disappointing when expectations aren't met, especially when it comes to something as essential as a bed.
We completely empathize with your situation and the urgency you feel in wanting to receive an update on the status of your order.
The matter has been escalated to our Sales team to ensure that they prioritize your inquiry and provide you with a concrete estimation of the delivery date for your bed. We understand that your time and comfort are valuable, and we are committed to resolving this matter for you as swiftly as possible.