Unnecessary Threats from Agent & Her Manager

My husband was retrenched and as a result, we have been pooling what we have of our finances in order to ensure that everyone gets a piece of the pie. That being said, Teljoy is one of my husbands creditors. I have personally been relaying information to a certain Samukelisiwe over the last few days, trying very hard to reassure her that as soon as I am paid (i get paid erratically as i do piece work), they will be paid. To cut a long story short, this morning she sends my husband an email, and listen, I know she is just doing her job, but when you send us an email saying "if we dont receive payment you will be listed with the SAFPS" without even remotely explaining any of his other options, for instance, return the goods, or lets make an arrangement, its wrong.

I then sent her an email demanding that she retract her defamatory accusation, because you cannot just accuse someone of being a "*****" without evidence, and the last I checked in this country it was still about being innocent until proven guilty, by a court.

Her "boss" Gregory then called me. The single most infuriating person I have ever dealt with. Not only did he interrupt me at every turn, he also proceeded to continue with the threats, advising that "he wants his goods" and he will lay a charge of theft against my husband. NO ONE EVER SAID THEY CANT HAVE ANYTHING. Eventually that called led to me screaming like a banshee and slamming the phone down in his ear. I hate being like that!

I then later, once my temper had calmed down, called in again, and was put through to Sarona. She and I managed to come to an arrangement, to which I committed and she accepted, advising me that she will get Samukelisiwe to send me a "mandate" confirming my commitment, which I had no objection to, the only thing I continued to ask for was the apology for defaming my husbands character.

I had given them until 16H00 today, even sent them an email reminding them. Sarona begged me not to report this to social media, but I just cannot. I have given them an opportunity to respond, and we were the ones who actually attempted to deal with this.

If Teljoys staff cannot be grown up enough to understand that you cannot just say what you want without certain consequences, then they should not be in business.

Personally, once I have this account paid up, I am telling my husband that he will never again go near Teljoy. Never. This is one customer you will never retain in your life.

And trust me, I know what Teljoy are going to do. They will paint their staff in the most perfect light possible, defending them and ensuring that they make my husband and I look like a pair of stupid, dumb idiots, but it's not going to work. If they had simply given us all the options and information in one email instead of a one liner saying that they will list him as a *********, this would have turned out differently.