Unhappy client

Not the 1st time comolaining about this. Sent an email over a month ago that I have a microwave that needs to be fixed. But no response at all. Calls are just useless because they end up saying they can't find me on the system. I explained nicely that I work in a pathology laboratory in case I do not answer my cell call the land line ***. But come month end you do not forget or become too busy to deduct money from my account.