Unhappy and disappointed customer.

Good day. I am a very unhappy customer, from the get go I have received appalling service from Teljoy. Here is my latest experience after my husband wrote a review last night.

At 13:30 today I received a call from Audrey Shabangu from customer services stating that the latest email has been escalated to the CEO of Teljoy. She is calling to notify me that according to their policies the claim is still rejected, as I did not notify them of the change in address.to which i explained that we had moved into the house on the weekend and the following Tues whilst I was away busy admitting my husband to hospital the property was broken into and when was I supposed to notify Teljoy. Audrey then rep**** with I needed to notify Teljoy before we had moved into the property. I followed this with nowhere in the contract does it state this,all the contract states is they are to be notified, there is no stipulated time frame. Audrey rep**** with the claim will still be declined. In frustration I said the contract is very vague and it needs to state all of this and that I will definitely be taking it further.

I would not like to deal with Audrey again as I have no clue as to the truth or proof that matter actually escalated to the CEO. If it is true the I fail to see how the CEO can say i need to notify Teljoy when there is no time frame stipulated in the terms and conditions.

Personally I feel that Teljoy is hiding from the fact that the terms and conditions are not clear and this matter should not be refused. They are taking advantage of their clients by not giving the correct information in or when taking out a contract. Please note that they continue to debit my account even though the issue has not been settled.