Unhappy

My wife recently got a fridge through teljoy then two months later our house got broken into and they stole our tv so with no other option we turned to teljoy the sales guy then proceeds to tell my wife that she hasnt been a customer for 3 months so that’s why the application was denied when asked if we can transfer the payment for the fridge would that be considered as a 3rd payment and In doing that get our tv the sales person said yes it would so my wife transferred the amount for the fridge on 06/02/2019 with proof of payment to the sales guy then 07/02/2019 she called the payment wasn’t reflected so 08/02/2019 the payment reflected so it’s with vetting , 19/02/2019 she called again and was told that the vetting people rejected cause it’s not after 3 months so his team leader tried then his supervisor tried and after waiting from the 06/02/2019 till today 15/02/2019 they tell us nothing can be done and will re submit on the 28/02/2019 and we have to eft R18 for stopping the debit order on the 30th for the fridge that shouldn’t go off since we already paid the 3rd month installment on the 6th so basically we -R18 and don’t have a tv all because we were told if we deposited the money for the fridge we would get our tv! Please explain to me how this happens if we were told in the beginning there is nothing to be done and have to wait the 3 months that’s fine but we were told a different a thing make a plan since we in urgent need of the tv and get told sorry wait till the 28/2/2019 to process again and oh please pay R18 since you stopping your debit order like seriously the only reason why it’s been stopped is because we already paid it on the 6th