*Unauthorized Withdrawal - Unacceptable Experience*

I am writing to express my extreme disappointment and frustration with Teljoy after discovering an unauthorized withdrawal from my account. Despite having no invoice or authorization, the company deducted money from my account on 28/06/2024

I have been a customer for about 2 months and have always been satisfied with the service. However, this incident has shaken my trust and confidence in the company's financial handling.

I request a thorough investigation into this matter and a full refund of the unauthorized amount. I also expect additional measures to ensure such incidents do not occur in the future.

Until this issue is resolved, I will be forced to reconsider my association with Teljoy and explore alternative options.

*Recommendation:* Until the company resolves this issue and implements stronger financial security measures, I cannot recommend their services to anyone.