Unauthorized Deductions and Unplanned Fee Increases

Firstly, my washing machine account ended in July 2024, but Teljoy continues to deduct R279 from my account. Last month, I had to dispute this, and the money was refunded, but it has happened again this month. I only have enough money in my account for my debit orders, so when unauthorized deductions occur, I incur fees because other debit orders fail, causing inconvenience and additional unplanned expenses.

Secondly, I signed up for the easy maintenance plan for my washing machine at R69 per month. The first month I paid R69, last month it was R79, and this month it’s R89. No one informed me that the cost would increase, leading to further unplanned banking fees due to unexpected debit order amounts.

Therefore, I am canceling my maintenance plan with Teljoy and instructing my bank to reject all future debit orders from Teljoy. I want my money refunded and no further dealings with Teljoy.