1 reviews | Active since Mar 2013
Unable to cancel
<p>Beginning of December 2016 I sent an email to the person who sent me my policy documents (Dumisile Hlengwa) giving my calendar month's notice of cancellation, receiving no response. I contacted the call center this morning to try and give notice verbally, or to get a working email address. After being transferred 5 times, I was put through to a supervisor who's phone was on voicemail. My call was disconnected when I chose the option to go back to the operator. I have been a happy customer of Teljoy for quite a few years, but this has put a big dent in my confidence.</p>
Good Day jvritsol@
Thank you for contacting Teljoy and for the details,our apologies for the delay in assisting you.
Would you kindly advise if this is a rental or an Easy fix contract,so that we may direct and escalate the query through to the correct department to assist.
Thank you
Your Teljoy Team
Good Day jvritsol@
Thank you for contacting Teljoy and for the details,our apologies for the delay in assisting you.
Would you kindly advise if this is a rental or an Easy fix contract,so that we may direct and escalate the query through to the correct department to assist.
Thank you
Your Teljoy Team
This is for the Easy-fix contract
This is for the Easy-fix contract
Good Day jvritsol@
Thank you for providing us with the details,your query has been escalated directly through to the Easy fix Supervisor to contact you and assist accordingly.
Once again, our apologies for the delay in this regard.
Thanking you in advance.
Your Teljoy Team
Good Day jvritsol@
Thank you for providing us with the details,your query has been escalated directly through to the Easy fix Supervisor to contact you and assist accordingly.
Once again, our apologies for the delay in this regard.
Thanking you in advance.
Your Teljoy Team