NG
Nonhlanhla G
1 reviews | Active since Feb 2016
30 May 2025, 22:34
****ty Electronics
They give out faulty devices and electronics. I have had their laptop for over a year and from the first month it had issues and i complained and they gave me excuses. It went for repairs over several times and has spent most of it time since i started paying either dead or at repairs. I have complained and they told me nope its one thing after the other. I tried to get out of the contract but they said i must pay for the faulty laptop they gave me. Their customer care is a joke. I have spent months talking to them, talking to the technical department who said the device has water damage after giving me several diagnosis, then they said its the moisture in Durban that broke that laptop. Mind you, i have older laptops that have had no issues. But now i must pay because this thing is water damaged by the moisture in the air somehow.
Teljoy are ****mers.
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Teljoy's replyOfficial
31 May 2025, 08:09Hello Nonhlanhla
Thank you for taking the time to share your experience, and we sincerely regret the frustration you've encountered.
We truly aim to provide quality products and reliable service, and we're very sorry to hear that your experience has not reflected that. While our repair assessments are done according to manufacturer and technician evaluations, we understand your concern and how disappointing this situation must be.
Please allow us the opportunity to review your case in more detail. A senior consultant can urgently reassess the matter and assist you directly.
Thank you for taking the time to share your experience, and we sincerely regret the frustration you've encountered.
We truly aim to provide quality products and reliable service, and we're very sorry to hear that your experience has not reflected that. While our repair assessments are done according to manufacturer and technician evaluations, we understand your concern and how disappointing this situation must be.
Please allow us the opportunity to review your case in more detail. A senior consultant can urgently reassess the matter and assist you directly.
Best regards,
Teljoy's reply31 May 2025, 08:09
Official
Hello Nonhlanhla
Thank you for taking the time to share your experience, and we sincerely regret the frustration you've encountered.
We truly aim to provide quality products and reliable service, and we're very sorry to hear that your experience has not reflected that. While our repair assessments are done according to manufacturer and technician evaluations, we understand your concern and how disappointing this situation must be.
Please allow us the opportunity to review your case in more detail. A senior consultant can urgently reassess the matter and assist you directly.
Thank you for taking the time to share your experience, and we sincerely regret the frustration you've encountered.
We truly aim to provide quality products and reliable service, and we're very sorry to hear that your experience has not reflected that. While our repair assessments are done according to manufacturer and technician evaluations, we understand your concern and how disappointing this situation must be.
Please allow us the opportunity to review your case in more detail. A senior consultant can urgently reassess the matter and assist you directly.
Best regards,