TWO MONTH MY CREDIT PROFILE STILL A MESS

This is the second complain that im writting regarding teljoy, you guys emailed me a letter regarding my credit profile, this have not been resolved as on my credit profile it is stil showing for Jan (account 30 days in arrears) after numerous phone calls that you guys would fix it, this however had and still have a massive impact on my profile, should this not be resolved i will excalate the matter to the credit ombudsman as well as my legal team, this in unacceptable