Tv Supp**** by Teljoy and TCL South Africa

I have a TCL TV(50P615) rented through Teljoy. The unit is the absolute worst unit supp**** by TCL. TCL South Africa has a Chinese customer care service that does not even understand English properly and reads a list of possible fixes from a predefined list to handle possible problems with the same answers as written in the unit manual. My unit is a Smart TV, but the ethernet connection is lost about every 5 minutes. As I am writing this review, the internet connection has failed for the 5 time today.

I have gone to Teljoy with my problem as I am paying monthly for the unit. The service from them has been the following: I received a phone call from TCL South Africa as requested by Teljoy. No Joy as the ladies at TCL do not understand English. Next, I had to record a video of the problem and send it to a customer representative at Teljoy, after the video was reviewed, a was a technician sent to see in person what was wrong with the unit. He also took a video of the problem and suggested a factory reset of the unit. The problem remains. The last thing to happen was a supervisor requested the video to be sent to him and the follow-up on the issue stopped and no further communication was received from Teljoy. At this time I got tired of phoning Teljoy every 2nd day to get a follow-up and nothing being done. Today, 26/02/2024 I made another complaint to a service rep at Teljoy, service number, TJ***. I just want the unit replaced as I believe paying for something that does not work is ********, Teljoy has to replace the unit as it is still within the first year of the unit being delivered.