TN
Taryn N
1 reviews | Active since Jul 2016
02 Jun 2023, 13:00
TV not working AGAIN!
My Tv isn't working AGAIN after it came back from "repairs" less than a month ago. This is the 3rd time it's happened. When you contact the service desk to advise them they are so blasé about it "we will log a service request, a technician will be in contact with you in 2 to 3 working days". I know this is procedure but come on guys my TV gets taken away for 2 weeks at a time.
Helpful (0)
Replies (9)0
Replies (9)
Teljoy's replyOfficial
02 Jun 2023, 15:29Hello Taryn, We understand your frustration and sincerely apologize. We will look into the matter and get our technical management to revert back to you.
Best regards,
Teljoy's reply02 Jun 2023, 15:29
Official
Hello Taryn, We understand your frustration and sincerely apologize. We will look into the matter and get our technical management to revert back to you.
Best regards,
TN
Taryn N's updateReviewer Update
14 Jun 2023, 12:04I've been told my TV has been repaired and will be delivered when the bakkie is back from a service. This is the 3rs time it's fine in for repairs for the same thing. Why isn't it being replaced?
TN
Taryn N's update14 Jun 2023, 12:04
Reviewer Update
I've been told my TV has been repaired and will be delivered when the bakkie is back from a service. This is the 3rs time it's fine in for repairs for the same thing. Why isn't it being replaced?
Teljoy's replyOfficial
14 Jun 2023, 16:06Hello Taryn, please be assured we will look into this and our team will be in touch soon
Best regards,
Teljoy's reply14 Jun 2023, 16:06
Official
Hello Taryn, please be assured we will look into this and our team will be in touch soon
Best regards,
Teljoy's replyOfficial
19 Jun 2023, 12:11Hello Taryn, we completely understand, our team will be in touch and assist you with an upgrade
Best regards,
Teljoy's reply19 Jun 2023, 12:11
Official
Hello Taryn, we completely understand, our team will be in touch and assist you with an upgrade
Best regards,
TN
Taryn N's updateReviewer Update
17 Jul 2023, 16:18Hi there... Almost a month later. I was told a Samsung was going to be delivered to me...
TN
Taryn N's update17 Jul 2023, 16:18
Reviewer Update
Hi there... Almost a month later. I was told a Samsung was going to be delivered to me...
Teljoy's replyOfficial
18 Jul 2023, 08:48Please allow us to follow-up with our technical team and then revert back to you swiftly.
Best regards,
Teljoy's reply18 Jul 2023, 08:48
Official
Please allow us to follow-up with our technical team and then revert back to you swiftly.
Best regards,
Teljoy's replyOfficial
18 Jul 2023, 08:48Please allow us to follow-up with our technical team and then revert back to you swiftly.
Best regards,
Teljoy's reply18 Jul 2023, 08:48
Official
Please allow us to follow-up with our technical team and then revert back to you swiftly.
Best regards,
TN
Taryn N's updateReviewer Update
25 Jul 2023, 11:55Hi there. I've just had people come and collect my loan TV and replace it with a second hand Samsung, after being told my new Samsung will be delivered over a month ago because it needs to come from Johannesburg. Can someone please tell me what the heck is going on here???
TN
Taryn N's update25 Jul 2023, 11:55
Reviewer Update
Hi there. I've just had people come and collect my loan TV and replace it with a second hand Samsung, after being told my new Samsung will be delivered over a month ago because it needs to come from Johannesburg. Can someone please tell me what the heck is going on here???
Teljoy's replyOfficial
25 Jul 2023, 12:41I will get our technical team to contact you and advise on the tv that was delivered.
Best regards,
Teljoy's reply25 Jul 2023, 12:41
Official
I will get our technical team to contact you and advise on the tv that was delivered.
Best regards,