kE
kevin E
1 reviews | Active since Dec 2019
17 Mar 2026, 10:18
**** to pay
I have made two payments to Teljoy using the QR codes on the invoice that they send to me. I am now being told that they received neither of the payments. When contacting their Accounts and Collections team via email, I get an undeliverable response. "The recipient's mailbox is full and can't accept messages now." I responded on the 7th of March with payment details. No further communication was received from Teljoy. Now I get my new invoice and it still shows both payments as un-received. Is the QR codes on the Teljoy invoice incorrect? If that is the case, it is an internal problem that thy need to fix. I have made payment. Communication with and from Teljoy seems to be a hopeless case. I just want to resolve the issue.
Helpful (0)
Replies (9)0
Replies (9)
Teljoy's replyOfficial
17 Mar 2026, 10:34Hello Kevin
Thank you for bringing this to our attention. Please note that QR code payments are valid, however in some cases payments may not immediately reflect on your account until they have been fully processed and allocated.
With regards to the email communication issue, this will also be escalated internally as it is important that all customer correspondence is successfully received and responded to.
We will ensure this matter is escalated to our collections team for investigation and allocation of the payments. Feedback will be provided once the review has been completed.
Thank you for bringing this to our attention. Please note that QR code payments are valid, however in some cases payments may not immediately reflect on your account until they have been fully processed and allocated.
With regards to the email communication issue, this will also be escalated internally as it is important that all customer correspondence is successfully received and responded to.
We will ensure this matter is escalated to our collections team for investigation and allocation of the payments. Feedback will be provided once the review has been completed.
Best regards,
Teljoy's reply17 Mar 2026, 10:34
Official
Hello Kevin
Thank you for bringing this to our attention. Please note that QR code payments are valid, however in some cases payments may not immediately reflect on your account until they have been fully processed and allocated.
With regards to the email communication issue, this will also be escalated internally as it is important that all customer correspondence is successfully received and responded to.
We will ensure this matter is escalated to our collections team for investigation and allocation of the payments. Feedback will be provided once the review has been completed.
Thank you for bringing this to our attention. Please note that QR code payments are valid, however in some cases payments may not immediately reflect on your account until they have been fully processed and allocated.
With regards to the email communication issue, this will also be escalated internally as it is important that all customer correspondence is successfully received and responded to.
We will ensure this matter is escalated to our collections team for investigation and allocation of the payments. Feedback will be provided once the review has been completed.
Best regards,
kE
kevin E's updateReviewer Update
17 Mar 2026, 10:40Thank you. I will await feedback and the outcome of escalation. I just want the matter resolved.
kE
kevin E's update17 Mar 2026, 10:40
Reviewer Update
Thank you. I will await feedback and the outcome of escalation. I just want the matter resolved.
Teljoy's replyOfficial
17 Mar 2026, 10:49Hello Kevin
You are most welcome. We appreciate your patience and will ensure that feedback is provided once the escalation has been concluded.
You are most welcome. We appreciate your patience and will ensure that feedback is provided once the escalation has been concluded.
Best regards,
Teljoy's reply17 Mar 2026, 10:49
Official
Hello Kevin
You are most welcome. We appreciate your patience and will ensure that feedback is provided once the escalation has been concluded.
You are most welcome. We appreciate your patience and will ensure that feedback is provided once the escalation has been concluded.
Best regards,
kE
kevin E's updateReviewer Update
19 Mar 2026, 06:53What a total waste of time. Teljoy responded here but nothing was done. Now I am being sent SMS's to make payment immediately. I still can't email the accounts department. (Their mailbox is full) I cannot wait for this contract to be done with Teljoy. I never want to do business with them again. I will also be advising anybody I know and my socials to stay well clear of this business.
kE
kevin E's update19 Mar 2026, 06:53
Reviewer Update
What a total waste of time. Teljoy responded here but nothing was done. Now I am being sent SMS's to make payment immediately. I still can't email the accounts department. (Their mailbox is full) I cannot wait for this contract to be done with Teljoy. I never want to do business with them again. I will also be advising anybody I know and my socials to stay well clear of this business.
Teljoy's replyOfficial
19 Mar 2026, 08:47Hello Kevin
Please note that a consultant tried calling on *** and your work number *** to try and assist unfortunately she was unable to reach you
Please note that a consultant tried calling on *** and your work number *** to try and assist unfortunately she was unable to reach you
Best regards,
Teljoy's reply19 Mar 2026, 08:47
Official
Hello Kevin
Please note that a consultant tried calling on *** and your work number *** to try and assist unfortunately she was unable to reach you
Please note that a consultant tried calling on *** and your work number *** to try and assist unfortunately she was unable to reach you
Best regards,
kE
kevin E's updateReviewer Update
19 Mar 2026, 08:49I am only contactable on my cell and available if not in meetings. I can be emailed to confirm a time convenient for me.
kE
kevin E's update19 Mar 2026, 08:49
Reviewer Update
I am only contactable on my cell and available if not in meetings. I can be emailed to confirm a time convenient for me.
kE
kevin E's updateReviewer Update
19 Mar 2026, 08:50Is my contact numbers shown above now viewable for all to see?
kE
kevin E's update19 Mar 2026, 08:50
Reviewer Update
Is my contact numbers shown above now viewable for all to see?
Teljoy's replyOfficial
19 Mar 2026, 08:51Hello Kevin
She just tried calling now again and you are not answering is there a convenient time to call or an alternative number
She just tried calling now again and you are not answering is there a convenient time to call or an alternative number
Best regards,
Teljoy's reply19 Mar 2026, 08:51
Official
Hello Kevin
She just tried calling now again and you are not answering is there a convenient time to call or an alternative number
She just tried calling now again and you are not answering is there a convenient time to call or an alternative number
Best regards,
Teljoy's replyOfficial
19 Mar 2026, 08:54Hello Kevin
Please note that all your personal information is hidden as I am responding to you privately, I will inform her to email you as well.
Please note that all your personal information is hidden as I am responding to you privately, I will inform her to email you as well.
Best regards,
Teljoy's reply19 Mar 2026, 08:54
Official
Hello Kevin
Please note that all your personal information is hidden as I am responding to you privately, I will inform her to email you as well.
Please note that all your personal information is hidden as I am responding to you privately, I will inform her to email you as well.
Best regards,