1 reviews | Active since May 2017

13 Feb 2023, 15:54

TO PATHETIC AND BEYOND! ***!

I cannot believe *** is going on here! Teljoy clearly does not know what the hell they are doing! From confirming my contract is over in writing, not once, not twice but THREE TIMES to apologizing about the error they made in doing after I reversed Debits that were not supposed to be taken after I was told JULY would be my last payment date. I accepted the error, had it corrected, paid up the arrears amounts, reinstated my Debit order and still after all that drama - People sending me snotty emails asking when I would be available for reposession ***??? then Teljoy AGAIN apologizing for not correcting that mistake now again I am getting calls from Collections departments telling me my account has been in arrears since August 2022! I am over it guys - this is the most pathetic service I have ever experienced in my entire life! Get your **** together, honestly!

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Replies (1)
Teljoy
Teljoy's reply13 Feb 2023, 16:46
Official
Hello  Chaante', we understand your frustration and we sincerely apologise on the inconvenience caused. We will look into the matter with our collections team and then revert back to you swiftly.