1 reviews | Active since Jun 2015
Threatened with ***** for Accounts and collections issue
I have been struggling to get the full statement of accounts from the representatives for a couple of months. I wanted to settle my account, however have been too scared to make larger payments due to the seemingly incorrect statements/invoices they have been sending. Numbers don't add up. and when i have queried this, i receive argumentative and threatening emails from the service agent B Mitchell. Now demanding the collection of my appliances after I have been paying for 3 years and have been inquiring about settling in full. How does that make sense? Am being threatened with ***** listing, How does that make sense? My contract is supposed to end now April 2024, and i am too scared to make the payments based on the iffy information that has been sent to me. B Mitchel stating we are over 120 days arrears, which is definitely now correct. Overall Teljoy has been great, have been with them for many many years, however there are certain agents/representatives of the company that have change the experience for me completely.
If i could please get a proper full statement of the account from inception to current month, i can arrange payment/settlement in full. and a reconciliation must be done to ensure all payments have been recorded.
Thank you for bringing your concerns to our attention. I understand the frustration and anxiety you must be feeling regarding the issues with your account statements and the treatment you've received from our representative,Your feedback is valuable in helping us address these matters and improve our services.
We acknowledge your request for a full statement of accounts from inception to the current month, as well as a reconciliation to ensure all payments have been accurately recorded. Rest assured, I will personally oversee the process to ensure that you receive the necessary documentation and that any discrepancies are addressed.
This is not the experience we aim to provide to our valued customers, especially someone who has been with Teljoy for many years like yourself. I will ensure that this matter is thoroughly investigated and that appropriate action is taken to rectify the situation.
Thank you for bringing your concerns to our attention. I understand the frustration and anxiety you must be feeling regarding the issues with your account statements and the treatment you've received from our representative,Your feedback is valuable in helping us address these matters and improve our services.
We acknowledge your request for a full statement of accounts from inception to the current month, as well as a reconciliation to ensure all payments have been accurately recorded. Rest assured, I will personally oversee the process to ensure that you receive the necessary documentation and that any discrepancies are addressed.
This is not the experience we aim to provide to our valued customers, especially someone who has been with Teljoy for many years like yourself. I will ensure that this matter is thoroughly investigated and that appropriate action is taken to rectify the situation.