FS
FREDDIE S
1 reviews | Active since Aug 2010
15 Apr 2019, 11:37
Think before you rent !
So i have submitted a review a few weeks ago because of Teljoy. This wasnt finalized up to standards . Got hold of Benita Prinsloo the collections manager and we talked and emailed her a few times but never responded. Now my account is up to date again , washing machine is giving me problems , i cannot cancel now because i will need to pay the penalty of r5oo. so come and look at my machine because it cannot wash one towel its overloaded . well call has been logged for this also but if a fault is not found i need to pay for the call out fee. I can get a better machine now at game for half the price but i am stuck with this . shame i should have thought twice before i took the machine.
Helpful (0)
Replies (6)0
Replies (6)
Teljoy's replyOfficial
15 Apr 2019, 12:01Hi Freddie,
Our customer experience supervisor has attempted to call you and left a message. She will attempt to call you within the course of today.
Regards,
The Teljoy Team
Our customer experience supervisor has attempted to call you and left a message. She will attempt to call you within the course of today.
Regards,
The Teljoy Team
Teljoy's reply15 Apr 2019, 12:01
Official
Hi Freddie,
Our customer experience supervisor has attempted to call you and left a message. She will attempt to call you within the course of today.
Regards,
The Teljoy Team
Our customer experience supervisor has attempted to call you and left a message. She will attempt to call you within the course of today.
Regards,
The Teljoy Team
FS
FREDDIE S's updateReviewer Update
15 Apr 2019, 12:09Hi Teljoy Team
Thank you , you did leave me a number ********** when i call back the number stay engage
FS
FREDDIE S's update15 Apr 2019, 12:09
Reviewer Update
Hi Teljoy Team
Thank you , you did leave me a number ********** when i call back the number stay engage
FS
FREDDIE S's updateReviewer Update
15 Apr 2019, 12:12When i spoke to Octavia she just gave me attitude and didnt gave me a change to ask her when the technician will be available , now i got a email to say the technician is on his way , so now i will be charged anyway for the call out fee.
i am so frustrated right now i dont even want to talk to them
FS
FREDDIE S's update15 Apr 2019, 12:12
Reviewer Update
When i spoke to Octavia she just gave me attitude and didnt gave me a change to ask her when the technician will be available , now i got a email to say the technician is on his way , so now i will be charged anyway for the call out fee.
i am so frustrated right now i dont even want to talk to them
Teljoy's replyOfficial
15 Apr 2019, 12:41Hi Freddie,
As discussed with Taniel, we will be in contact with you to make an appointment.
Kind Regards,
The Teljoy Team
As discussed with Taniel, we will be in contact with you to make an appointment.
Kind Regards,
The Teljoy Team
Teljoy's reply15 Apr 2019, 12:41
Official
Hi Freddie,
As discussed with Taniel, we will be in contact with you to make an appointment.
Kind Regards,
The Teljoy Team
As discussed with Taniel, we will be in contact with you to make an appointment.
Kind Regards,
The Teljoy Team
FS
FREDDIE S's updateReviewer Update
17 Apr 2019, 07:11Morning,
So here is the update of my Teljoy account.
Washing machine motor is faulty, I would like to have a new machine please :)
Well this is how Teljoy works , machine is faulty because the machine is not 3 weeks old yet, tech said this is a factory fault. I ask them to give me a new one even if its a 7kg no problem. Getting sms to say my application was approved , why a new application ? well they want my pro rata amount. Nope not going to happen because i paid it on the 31/03/2019. Well now we , myself and partner wants to cancel the contracts . No cancellation process on the contract only telling me i need to give notice , well this is my notice , come fecth the bed and the machine when it suites you please. maybe before friday please. BTW , They call you once and when they tell you they will call back they dont .
Have a great day now
FS
FREDDIE S's update17 Apr 2019, 07:11
Reviewer Update
Morning,
So here is the update of my Teljoy account.
Washing machine motor is faulty, I would like to have a new machine please :)
Well this is how Teljoy works , machine is faulty because the machine is not 3 weeks old yet, tech said this is a factory fault. I ask them to give me a new one even if its a 7kg no problem. Getting sms to say my application was approved , why a new application ? well they want my pro rata amount. Nope not going to happen because i paid it on the 31/03/2019. Well now we , myself and partner wants to cancel the contracts . No cancellation process on the contract only telling me i need to give notice , well this is my notice , come fecth the bed and the machine when it suites you please. maybe before friday please. BTW , They call you once and when they tell you they will call back they dont .
Have a great day now
Teljoy's replyOfficial
17 Apr 2019, 08:56Good day Freddie,
As per your discussion with Taniel a customer care agent will be in contact with you shortly.
Regards,
The Teljoy Team
As per your discussion with Taniel a customer care agent will be in contact with you shortly.
Regards,
The Teljoy Team
Teljoy's reply17 Apr 2019, 08:56
Official
Good day Freddie,
As per your discussion with Taniel a customer care agent will be in contact with you shortly.
Regards,
The Teljoy Team
As per your discussion with Taniel a customer care agent will be in contact with you shortly.
Regards,
The Teljoy Team