NL
Natasha L
1 reviews | Active since Sept 2024
24 Sept 2024, 17:07
They steel your money!
I have never experienced such incompetence! I have a fitness watch with them through Vitality Active and for the third time they will be wrongfully deducting money from my account even though I have made every exercise goal since joining Vitality. The customer service is absolutely terrible! No one has an answer to why they made the mistake or when I will get my money back and they never get back to you.
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Teljoy's replyOfficial
25 Sept 2024, 08:27Hello Natasha
We sincerely apologize for the frustrating experience you’ve had with the incorrect deductions related to your Vitality Active benefits. We understand how upsetting this situation must be, especially when you've met your exercise goals and expected accurate billing.
Please know that we take your concerns seriously, and we are committed to resolving this issue for you as quickly as possible. Our team is investigating the cause of the mistake, and we will provide you with an update on when the funds will be returned to your account. We will also ensure that this does not happen again in the future.
We sincerely apologize for the frustrating experience you’ve had with the incorrect deductions related to your Vitality Active benefits. We understand how upsetting this situation must be, especially when you've met your exercise goals and expected accurate billing.
Please know that we take your concerns seriously, and we are committed to resolving this issue for you as quickly as possible. Our team is investigating the cause of the mistake, and we will provide you with an update on when the funds will be returned to your account. We will also ensure that this does not happen again in the future.
Teljoy's reply25 Sept 2024, 08:27
Official
Hello Natasha
We sincerely apologize for the frustrating experience you’ve had with the incorrect deductions related to your Vitality Active benefits. We understand how upsetting this situation must be, especially when you've met your exercise goals and expected accurate billing.
Please know that we take your concerns seriously, and we are committed to resolving this issue for you as quickly as possible. Our team is investigating the cause of the mistake, and we will provide you with an update on when the funds will be returned to your account. We will also ensure that this does not happen again in the future.
We sincerely apologize for the frustrating experience you’ve had with the incorrect deductions related to your Vitality Active benefits. We understand how upsetting this situation must be, especially when you've met your exercise goals and expected accurate billing.
Please know that we take your concerns seriously, and we are committed to resolving this issue for you as quickly as possible. Our team is investigating the cause of the mistake, and we will provide you with an update on when the funds will be returned to your account. We will also ensure that this does not happen again in the future.