JN
Johannes N
1 reviews | Active since Jul 2021
10 Jun 2025, 10:15
They didn't allocate my payment because of wrong reference even after I communicated and sent proof
Paid using wrong reference and I communicated immediately even sent proof but they don't respond and they don't allocate the payment. Imagine how many reference I got for sending emails and that proof of payment. How do I make another payment while the previous one is not allocated. I paid on the 19 May 2025 but it's like their collection departments is a mess. Please note I work in the bushes and no network I can only communicate via email
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
10 Jun 2025, 10:34Hello Johannes
Thank you for reaching out, and we truly appreciate you notifying us promptly about the payment made with the incorrect reference.
Thank you for reaching out, and we truly appreciate you notifying us promptly about the payment made with the incorrect reference.
We sincerely apologize for the inconvenience and delay you've experienced — especially given your limited access to network and reliance on email. Please rest assured that we are escalating your case as a priority to our Collections Team for immediate attention.
Teljoy's reply10 Jun 2025, 10:34
Official
Hello Johannes
Thank you for reaching out, and we truly appreciate you notifying us promptly about the payment made with the incorrect reference.
Thank you for reaching out, and we truly appreciate you notifying us promptly about the payment made with the incorrect reference.
We sincerely apologize for the inconvenience and delay you've experienced — especially given your limited access to network and reliance on email. Please rest assured that we are escalating your case as a priority to our Collections Team for immediate attention.
JN
Johannes N's updateReviewer Update
10 Jun 2025, 11:43I will appreciate feedback soon so I can make more payment knowing my previous one was allocated
JN
Johannes N's update10 Jun 2025, 11:43
Reviewer Update
I will appreciate feedback soon so I can make more payment knowing my previous one was allocated
Teljoy's replyOfficial
10 Jun 2025, 11:50Hello Johannes
To assist you further and ensure everything is correctly allocated, we are currently reviewing your account. You will receive confirmation shortly once the allocation is complete.
To assist you further and ensure everything is correctly allocated, we are currently reviewing your account. You will receive confirmation shortly once the allocation is complete.
Teljoy's reply10 Jun 2025, 11:50
Official
Hello Johannes
To assist you further and ensure everything is correctly allocated, we are currently reviewing your account. You will receive confirmation shortly once the allocation is complete.
To assist you further and ensure everything is correctly allocated, we are currently reviewing your account. You will receive confirmation shortly once the allocation is complete.