The nightmare continues!!!!!!!!

The nightmare continues with Teljoy! First we get a broken appliance which the technician today confirmed must be replaced cause it can't even be fixed. Now we get an sms saying we need to pay R229 as a pro rate amount! I AM NOT PAYING FOR A BROKEN APPLIANCE!!!! IF THAT MONEY GOES OFF MY ACCOUNT I WILL BE LOGGING A COMPLAINT WITH THE CONSUMER OMBUDSMAN !!!!!!!!!