SKGs
SANDRA KAY GINSBERG sandi
1 reviews | Active since Dec 2021
17 Nov 2025, 13:39
The most shocking service
Teljoy you are an absolute disgrace! Your service is shocking! I have now been trying to resolve this damn issue with you since the 22nd October 2025. My contract came to an end, I have requested ownership, I have repeatedly told you I do not want your maintenance plan, you invoice me for it, you then tell me I have full ownership and to ignore your invoice and yet you still message me for payment and send me statements! Your staff ignore any and all emails sent. I have had to repeatedly follow up to no avail. Disgusting disgusting disgusting and then you rate me on experian for missed payments and do not rectify your records when the contract is fully paid up and ended. How many poor people are you ****ming money out of on a monthly basis with your "reduced rental /maintenance plan" when their contract is paid up???????? It is your responsibility to inform your client that their contract is coming to an end and ask them if they want ownership or do they want a maintenance contract. NOT the other way around. You are paying staff that are not doing their jobs, yet you are very quick to threaten your clients when their payment is late. FIX THHIs
Helpful (0)
Replies (14)0
Replies (14)
Teljoy's replyOfficial
17 Nov 2025, 13:54We are truly sorry for the experience you’ve had — this is absolutely not the level of service we aim to provide, and we understand your frustration. Thank you for bringing this to our attention.We apologies for the ongoing confusion around your contract completion, ownership request, and the incorrect maintenance plan billing, Our collection manager will be in contact with you to resolve everything.
Teljoy's reply17 Nov 2025, 13:54
Official
We are truly sorry for the experience you’ve had — this is absolutely not the level of service we aim to provide, and we understand your frustration. Thank you for bringing this to our attention.We apologies for the ongoing confusion around your contract completion, ownership request, and the incorrect maintenance plan billing, Our collection manager will be in contact with you to resolve everything.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
17 Nov 2025, 14:19Lets see.
SKGs
SANDRA KAY GINSBERG sandi's update17 Nov 2025, 14:19
Reviewer Update
Lets see.
Teljoy's replyOfficial
17 Nov 2025, 14:33Rest assure they will contact you and assist you.
Teljoy's reply17 Nov 2025, 14:33
Official
Rest assure they will contact you and assist you.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
17 Nov 2025, 16:16Unfortunately the Teljoy staff do not see an urgency in dealing with long standing clients or taking any matters as urgent. Please provide me with Directors contact details as I am now seriously Gatvol and maybe the Directors of Teljoy need to know that their staff do not do their jobs
SKGs
SANDRA KAY GINSBERG sandi's update17 Nov 2025, 16:16
Reviewer Update
Unfortunately the Teljoy staff do not see an urgency in dealing with long standing clients or taking any matters as urgent. Please provide me with Directors contact details as I am now seriously Gatvol and maybe the Directors of Teljoy need to know that their staff do not do their jobs
Teljoy's replyOfficial
17 Nov 2025, 16:29We sincerely apologise that you feel your concerns have not been treated with the urgency they deserve. We understand your frustration, and we appreciate you bringing this to our attention.
While we are unable to provide direct personal contact details for our Directors, we can assure you that your matter will be escalated immediately to our Senior Management Team for urgent attention. Please share your ID number, account reference, and best contact number, and we will ensure a senior team member contacts you directly to address your concerns.
While we are unable to provide direct personal contact details for our Directors, we can assure you that your matter will be escalated immediately to our Senior Management Team for urgent attention. Please share your ID number, account reference, and best contact number, and we will ensure a senior team member contacts you directly to address your concerns.
Teljoy's reply17 Nov 2025, 16:29
Official
We sincerely apologise that you feel your concerns have not been treated with the urgency they deserve. We understand your frustration, and we appreciate you bringing this to our attention.
While we are unable to provide direct personal contact details for our Directors, we can assure you that your matter will be escalated immediately to our Senior Management Team for urgent attention. Please share your ID number, account reference, and best contact number, and we will ensure a senior team member contacts you directly to address your concerns.
While we are unable to provide direct personal contact details for our Directors, we can assure you that your matter will be escalated immediately to our Senior Management Team for urgent attention. Please share your ID number, account reference, and best contact number, and we will ensure a senior team member contacts you directly to address your concerns.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
17 Nov 2025, 16:32You have all of my details on your system and I provided you with my account number and you have all my contact numbers.
How about your company just sorts this out
How about your company just sorts this out
SKGs
SANDRA KAY GINSBERG sandi's update17 Nov 2025, 16:32
Reviewer Update
You have all of my details on your system and I provided you with my account number and you have all my contact numbers.
How about your company just sorts this out
How about your company just sorts this out
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
17 Nov 2025, 16:34I don't need phone calls, or to have my time wasted any further, I need you to get your administration sorted.
SKGs
SANDRA KAY GINSBERG sandi's update17 Nov 2025, 16:34
Reviewer Update
I don't need phone calls, or to have my time wasted any further, I need you to get your administration sorted.
Teljoy's replyOfficial
17 Nov 2025, 16:35You’re absolutely right — we do have your details on our system, and there is no reason for you to repeat yourself. We apologies for the inconvenience and frustration this has caused.We have now escalated your case internally using the information already on your account, and our Senior Management Team has been notified. A dedicated agent will review your file and contact you directly to resolve this matter as a priority.
Teljoy's reply17 Nov 2025, 16:35
Official
You’re absolutely right — we do have your details on our system, and there is no reason for you to repeat yourself. We apologies for the inconvenience and frustration this has caused.We have now escalated your case internally using the information already on your account, and our Senior Management Team has been notified. A dedicated agent will review your file and contact you directly to resolve this matter as a priority.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
17 Nov 2025, 16:57Thank you, I wait eagerly to hear that all matters have been sorted out.
SKGs
SANDRA KAY GINSBERG sandi's update17 Nov 2025, 16:57
Reviewer Update
Thank you, I wait eagerly to hear that all matters have been sorted out.
Teljoy's replyOfficial
18 Nov 2025, 08:06Thank you for your patience. We appreciate you giving us the opportunity to address these matters. Our team is currently reviewing everything, and we’ll provide you with an update as soon as the details have been fully resolved. Please don’t hesitate to reach out if you need any further assistance in the meantime — we’re here to help.
Teljoy's reply18 Nov 2025, 08:06
Official
Thank you for your patience. We appreciate you giving us the opportunity to address these matters. Our team is currently reviewing everything, and we’ll provide you with an update as soon as the details have been fully resolved. Please don’t hesitate to reach out if you need any further assistance in the meantime — we’re here to help.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
18 Nov 2025, 09:10Oh Teljoy, it really is not that hard, credit the invoice that should never have been created and close my account as contract is completed. And Joy of all joys, you have messed with my credit rating on Experian, not due to fault by me, due to Teljoy. I get listed for a missed payment that is not even due to you!!!!!!!!!!!!!!!!!!!!!
SKGs
SANDRA KAY GINSBERG sandi's update18 Nov 2025, 09:10
Reviewer Update
Oh Teljoy, it really is not that hard, credit the invoice that should never have been created and close my account as contract is completed. And Joy of all joys, you have messed with my credit rating on Experian, not due to fault by me, due to Teljoy. I get listed for a missed payment that is not even due to you!!!!!!!!!!!!!!!!!!!!!
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
19 Nov 2025, 12:25Hi Teljoy :-)
I am just following up to find out if these issues have been resolved as I have not received any correspondence whatsoever, no phone calls, no emails, nothing?????????????????????????????
I am just following up to find out if these issues have been resolved as I have not received any correspondence whatsoever, no phone calls, no emails, nothing?????????????????????????????
SKGs
SANDRA KAY GINSBERG sandi's update19 Nov 2025, 12:25
Reviewer Update
Hi Teljoy :-)
I am just following up to find out if these issues have been resolved as I have not received any correspondence whatsoever, no phone calls, no emails, nothing?????????????????????????????
I am just following up to find out if these issues have been resolved as I have not received any correspondence whatsoever, no phone calls, no emails, nothing?????????????????????????????
Teljoy's replyOfficial
19 Nov 2025, 14:49Kindly note that we appreciate your patience. The journal has been completed, and your ITC profile will be updated by next month. We sincerely apologize for the delay and any inconvenience this may have caused.
Teljoy's reply19 Nov 2025, 14:49
Official
Kindly note that we appreciate your patience. The journal has been completed, and your ITC profile will be updated by next month. We sincerely apologize for the delay and any inconvenience this may have caused.
SKGs
SANDRA KAY GINSBERG sandi's updateReviewer Update
19 Nov 2025, 16:19Hi, my patience has run out completely. No, ITC / Experian profile not only to be updated next month, this needs to be rectified immediately. Furthermore, please ask the relevant people dealing with the complaint to confirm in writing via email that everything has been sorted. I require proof
SKGs
SANDRA KAY GINSBERG sandi's update19 Nov 2025, 16:19
Reviewer Update
Hi, my patience has run out completely. No, ITC / Experian profile not only to be updated next month, this needs to be rectified immediately. Furthermore, please ask the relevant people dealing with the complaint to confirm in writing via email that everything has been sorted. I require proof