CM
Carwyn M
1 reviews | Active since Sept 2019
16 Jan 2025, 19:47
The dumbest company!
RIGHT, I am over this, I am Paying for a broke chunk of of a washing machine and your "contact us" doesn't work! I've been trying and the one customer service person you sent was so bad at their job I am not surprised nothing works anymore, Teljoy was so great but now they are pretty trash. The only time they try to call (which was once) is at the worst time. Also when I do send an email to their ****** contact I get a failed to send. I am clearly wasting my money with this service.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
17 Jan 2025, 07:46Hello Carwyn
We deeply regret the frustration and disappointment you’ve experienced, and we sincerely apologize for the challenges you’ve faced in trying to resolve this matter. This is not the standard of service we strive for, and we take your feedback very seriously.
We understand how frustrating it must be to feel unheard and unsupported, especially when dealing with an essential household item like a washing machine. We are committed to addressing this issue immediately.
A senior representative will contact you directly to address your concerns at a time that is convenient for you.
We deeply regret the frustration and disappointment you’ve experienced, and we sincerely apologize for the challenges you’ve faced in trying to resolve this matter. This is not the standard of service we strive for, and we take your feedback very seriously.
We understand how frustrating it must be to feel unheard and unsupported, especially when dealing with an essential household item like a washing machine. We are committed to addressing this issue immediately.
A senior representative will contact you directly to address your concerns at a time that is convenient for you.
Teljoy's reply17 Jan 2025, 07:46
Official
Hello Carwyn
We deeply regret the frustration and disappointment you’ve experienced, and we sincerely apologize for the challenges you’ve faced in trying to resolve this matter. This is not the standard of service we strive for, and we take your feedback very seriously.
We understand how frustrating it must be to feel unheard and unsupported, especially when dealing with an essential household item like a washing machine. We are committed to addressing this issue immediately.
A senior representative will contact you directly to address your concerns at a time that is convenient for you.
We deeply regret the frustration and disappointment you’ve experienced, and we sincerely apologize for the challenges you’ve faced in trying to resolve this matter. This is not the standard of service we strive for, and we take your feedback very seriously.
We understand how frustrating it must be to feel unheard and unsupported, especially when dealing with an essential household item like a washing machine. We are committed to addressing this issue immediately.
A senior representative will contact you directly to address your concerns at a time that is convenient for you.
CM
Carwyn M's updateReviewer Update
17 Jan 2025, 14:08At this point as soon as possible.
CM
Carwyn M's update17 Jan 2025, 14:08
Reviewer Update
At this point as soon as possible.
Teljoy's replyOfficial
17 Jan 2025, 14:18Hello Carwyn
Please note as per your request you will be contacted at 15:30 by our Technical manager.
Please note as per your request you will be contacted at 15:30 by our Technical manager.
Teljoy's reply17 Jan 2025, 14:18
Official
Hello Carwyn
Please note as per your request you will be contacted at 15:30 by our Technical manager.
Please note as per your request you will be contacted at 15:30 by our Technical manager.