Terrible Service / Daylight *******

I am extremely frustrated with the lack of assistance from Teljoy regarding incorrect deductions and the incorrect status of my account.

I currently have two active contracts with Teljoy:

• Contract 1: R878 per month • Contract 2: R498.01 per month + R99 “Dress Your Tech” voucher fee (which I have never used)

My expected monthly repayment is therefore approximately R1,475.

However, the following payments occurred on my account:

• 23 January 2026 – I made a manual payment of R1,440 using the settlement/payment link sent to me by Teljoy. • 26 January 2026 – Teljoy deducted R1,397 from my account. • 31 January 2026 – Teljoy attempted to deduct R1,397 again (uncertain if this debit was successful).

This means that multiple payments were processed within the same billing period.

I first contacted Teljoy regarding this issue on 27 January 2026, where I also provided my bank statements. I followed up again and sent my statements on 11 February 2026, which Teljoy acknowledged receiving.

Despite providing proof of payment, I am now receiving messages stating:

“FRIENDLY REMINDER OF ARREAR AMOUNT DUE TO TELJOY R4209.00 – Pay to avoid legal action.”

This is extremely concerning and unacceptable. I have already paid substantial amounts towards my account, yet I am being threatened with legal action and being told I am in arrears.

My biggest concern is that this situation could negatively affect my credit record, which would be unfair and unacceptable given that I have already provided proof of payment.

I urgently request assistance from Teljoy to resolve this matter.