Terrible Service & Credit Impact
I've been a loyal Telljoy customer for over 5 years, but this latest experience has been an absolute nightmare. My recent purchase has come with issue after issue—no updates, no communication, and no resolution. Frankly, it's unacceptable.
Even worse, your failure to follow up or take responsibility is now affecting my credit score. This is beyond frustrating—it's costing me financially.
I need a manager to contact me immediately. Not a rep, not an automated reply—an actual manager who can sort this out. Enough is enough.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
03 Jun 2025, 10:19Hello,
We’re truly sorry to hear about the issues you’ve experienced with your Teljoy account and the current rental unit. Please accept our sincere apologies for the frustration this has caused.
Kindly be advised that your concern has been escalated to the relevant team, and a manager will be in contact with you shortly to assist and help resolve the matter.
Thank you for your patience and understanding.
We’re truly sorry to hear about the issues you’ve experienced with your Teljoy account and the current rental unit. Please accept our sincere apologies for the frustration this has caused.
Kindly be advised that your concern has been escalated to the relevant team, and a manager will be in contact with you shortly to assist and help resolve the matter.
Thank you for your patience and understanding.
Teljoy's reply03 Jun 2025, 10:19
Official
Hello,
We’re truly sorry to hear about the issues you’ve experienced with your Teljoy account and the current rental unit. Please accept our sincere apologies for the frustration this has caused.
Kindly be advised that your concern has been escalated to the relevant team, and a manager will be in contact with you shortly to assist and help resolve the matter.
Thank you for your patience and understanding.
We’re truly sorry to hear about the issues you’ve experienced with your Teljoy account and the current rental unit. Please accept our sincere apologies for the frustration this has caused.
Kindly be advised that your concern has been escalated to the relevant team, and a manager will be in contact with you shortly to assist and help resolve the matter.
Thank you for your patience and understanding.
's updateReviewer Update
10 Jun 2025, 16:24Good day,
Thank you for you call but another month, another debit order and yet again another R50 penalty for nothing.
I am lost for words.
Today I received another WhatsApp telling me Im a late payer.
I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it.
Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts.
Please fix this.
Thank you for you call but another month, another debit order and yet again another R50 penalty for nothing.
I am lost for words.
Today I received another WhatsApp telling me Im a late payer.
I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it.
Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts.
Please fix this.
's update10 Jun 2025, 16:24
Reviewer Update
Good day,
Thank you for you call but another month, another debit order and yet again another R50 penalty for nothing.
I am lost for words.
Today I received another WhatsApp telling me Im a late payer.
I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it.
Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts.
Please fix this.
Thank you for you call but another month, another debit order and yet again another R50 penalty for nothing.
I am lost for words.
Today I received another WhatsApp telling me Im a late payer.
I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it.
Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts.
Please fix this.
Teljoy's replyOfficial
12 Jun 2025, 08:07Hello Daniel
Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
Teljoy's reply12 Jun 2025, 08:07
Official
Hello Daniel
Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.
Thank you for bringing this to our attention once again. We sincerely apologise for the continued inconvenience, frustration, and financial impact this issue has caused you.
We understand how upsetting it must be to face repeated R50 penalties, debit order problems, and negative credit reporting — especially after assurances were given and forms were submitted.
Please rest assured that your concerns have now been escalated to senior management and our Collections team for urgent investigation. We are reviewing your account history, the previously submitted debit order form, and the communication with both Mrs. Dube and Simphiwe to identify exactly where the breakdown occurred.