Terrible Service

Numerous calls to customer service, each time, they say they will call back they never do. Been a week, since the required delivery time lapsed and still I don't have my item. Follow up on WhatsApp also been ghosted. ... Absolutely ridiculous! Keep getting transferred between departments and their couriers and everyone shifting blame but no one has an answer... At this rate I'll probably receive my stuff by Christmas, half of me probably going to cancel this order.