Terrible Service and they never call back.

I have being trying to find out when my tv will be returned. I have phoned several times and have been promised on numerous occassions that someone will phone me back with an update and nobody ever does. I have been a customer with Teljoy for several years and have never experienced such poor service in all my life. I have referred friends and family to Teljoy in the past but I cannot in good conscience ever do it again. The sad thing is I received a message from Hisense on Tuesday 27 November 2018 to say the repair has been completed. I am sure that the message was actually meant for Teljoy but it was sent to me. So I know that my tv has been repaired and the hold up is on Teljoy's side. I cannot get a straight answer from Teljoy. The tv went in for a minor repair to replace the optical cable port as the cable would not stay in the port when we tried using it for the first time. I am at my wits end. I have spoken to Team Leaders and several staff at Teljoy and none of them bother to return my calls.