Terrible Service!

Extremely disappointed! On the 06/09/2022 at roughly 16:00pm I took delivery of a 65inch Skyworth TV, Upon unboxing the TV and testing it I noticed a crack on the inside of the screen which caused half of the screen to show in black, upon seeing that I immediately took pictures of the defective TV and sent a email to Teljoy stating that a defective TV was delivered to me. On the morning of 07/09/2022 I received a email from Marcel Brits, asking me to attach pictures of the box it was delivered in which I did, I received no further communication from him that day, later on in the day Nthabiseng Mogotlane contacted after I had spoken to TK on the online chat in order to get assistance, as per telephonic conversation Nthabiseng assured me that Teljoy will send a new TV as they still have stock and when the couriers bring it I must test it before they leave, she then stated delivery will be done as soon as the courier has capacity. On the morning of the 08/09/2022 I received a email from Marcel stating they where still investigation and has no further information, I found that strange as I was assured the previous day I would be getting another tv, so I contacted customer care and spoke to TK and he said he will escalate the matter . Nthabiseng then called me and assured me again that I would be receiving the TV as there is nothing to investigate, after that telephonic conversation she called me back and stated that this matter is handed over to Marcel and he will give me further feedback, so this is the 3rd time the story changed. 09/09/2022, Marcel sent me a email stating that the investigation is almost done and he is just waiting for final word, he then proceeded to call me and assured me he will contact me before EOB in to tell me what the outcome will be. its currently the 12/09/2022 and I have not received anymore communication from him. My first issue is with the lack of customer service, if I make a promise to a client that I will contact them before the EOB then I should by all means be contacted, I have noticed that Marcels name comes up a lot on Hello Peter as well for not keeping to his word, my second issue I was assured that I would be receiving a new TV as I had gotten the tv with a crack on it, it was communicated twice that a new one will be sent only for the story to change that there needs to be a investigation first. I would really be glad if someone could assist me in resolving this matter as it is becoming more and more frustrating, especially given the fact that I received the TV in that condition and reported it immediately. 12/09/2022 now the new story is a technician will come out to asses the screen? everyday its a new story we went from it will be replaced to there is an investigation to a technician is coming, extremely bad customer service